Disconnections
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Disconnections
Disconnections
25-07-2014 4:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just what is going on?
Thanks in advance
Neil
Re: Disconnections
25-07-2014 5:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your line has started to error quite a bit which is probably causing the disconnects. With the level of errors you're getting, I wouldn't expect it to drop your connection. I imagine that DLM will look at this overnight tonight and take any necessary action.
If the drops continue, I'd look at raising a fault though at http://faults.plus.net
Re: Disconnections
25-07-2014 7:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections
25-07-2014 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just a day or so ago, I was offcially informed by telephone that the fault PlusNet cannot sort out is because of the copper cable to my house (miraculously, the very same cable that got me through my first year unscathed by the dreaded dropped connection). Apparently the only solution is to lower my speed - which is currently acceptable for what I pay. Quite what happens to copper cable every third day PlusNet seem unable to explain but, of course, as was poiunted out: if I upgraded my plan....
I need to know whether I am on a contract with Plusnet, or a rolling monthly plan - if the former I shall shout louder, if the latter, you may just lose a customer; I cannot work like this, not knowing whether stuff I do on the net will survive.
Disgruntled of Alkrington
Re: Disconnections
28-07-2014 11:43 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Disconnections
28-07-2014 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: avodat I need to know whether I am on a contract with Plusnet, or a rolling monthly plan - if the former I shall shout louder, if the latter, you may just lose a customer; I cannot work like this, not knowing whether stuff I do on the net will survive.
Hi Avodat,
Welcome to the forums. Whilst I have sympathy for your plight, if the issue is with the copper d-side pair provided by BTOR, then changing Internet service providers will have no material impact on your issue. You will be stuck with the same BTOR infrastructure issue, but be paying your bill to someone else.
I take it that this has been confirmed as repeated loss of synch, rather than the loss of the PPP session? The causes are quite different. I'm sure that someone from DCT will be along soon to provide more information.
You do however illustrate well the fallacies of cloud based computing. When you loose the connection to the outside world - for whatever reason - you are at risk of loosing everything. I've got over 35 years experience in IT and would trust nothing more than simple on-line form filling to on-line systems. Hell it's bad enough loosing a post on this forum when you get a failure on pressing "post", I would never contemplate producing a whole document on line. Produce it locally and upload it, yes, but not risk on-line production trashing hours of effort... a power failure (anywhere) would have dropped you in the same predicament.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnections
28-07-2014 12:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@avodat - Your line, on the face of it looks pretty good. The drops you're seeing, for Kevin's benefit as well, are PPP session drops.
<img src="http://community.plus.net/visualradius/generated/image14065484573966.png"/>
Are you connected into your Test Socket?
Re: Disconnections
28-07-2014 2:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
By the statement above, I guess you are verifying that the PPP dropped, but synch did not. How might that relate to the state of the copper pair as avdat states they were advised by the support agent? (For avdat) generally copper pair issues give rise to a loss of synch and a consequential loss of PPP session, not loss of PPP on its own.
Do any of the diagnostic systems indicate the cause of PPP session loss?
I have a vague recollection of a recent incident reported on the forums of a particular PPP session failure being suggested to be related to a line issue - the premiss was was that end to end PPP session authentication is rechecked periodically and if that process fails (transmission error?) then PPP is dropped. This is what was being suggested in that case and that it was caused by a physical line issue - which because the service was otherwise within specification could not be progressed. I raised a query on this as I thought the plausibility was a bit thin... but never saw a clear answer!
This is outside of my knowledge envelope, however I would observe that re-authentication of an already established (and therefore authenticated) PPP session seems strange but plausible, however the failure of that process due the failure of the physical infrastructure (which is for all other purposes working fine) seems quite implausible, unless for some reason that process has no transmission failure recovery methods.
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnections
28-07-2014 2:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There isn't anything on the RADIUS logs which indicate what's caused the PPP session drops. I can't see any evidence that suggests that any of the drops were sync drops. There could well be a line fault, from the initial testing I carried out, it didn't look as though there was anything particularly obvious causing the drops though.
Re: Disconnections
28-07-2014 3:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry, I'm trying to join up the dots of knowledge...
Do you mean in this case the PN radius logs do not indicate the cause of the dropped session or they do not indicate the cause in general?
I thought in other threads / discussions with you, the causes of PPP session drops was discern able. If my recollection is correct, did / does that possibly relate to the BTOR logs... Or have I lost the plot whilst being away
.
For the benefit of avdat, is the identified fault with the faults team?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disconnections
28-07-2014 3:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Townman Chris,
Sorry, I'm trying to join up the dots of knowledge...
Do you mean in this case the PN radius logs do not indicate the cause of the dropped session or they do not indicate the cause in general?
I thought in other threads / discussions with you, the causes of PPP session drops was discern able. If my recollection is correct, did / does that possibly relate to the BTOR logs... Or have I lost the plot whilst being away
.[font=Verdana]
For the benefit of avdat, is the identified fault with the faults team?
[/font]
Kevin
It was until I got a call saying that it must be the copper cable and nothing more could be done, it was inferred, as I mentioned in my post. Copper cable must very well educated to know when 3 days have passed, though, as the drop happens every 3 days. So I am not really convinced by the argument.
PS. I am a theologian - not an IT tech, so I have absolutely no idea what the above posts are going on about!! All I know is that every three days, or so, my connection is dropped - the red light comes on on the router and there is no internet connection. All I see on my screen is my browser opens and invites me to log onto the router - I don't both because after a while it re-starts, but anything I was doing is lost! Now, I have been living in this house for 3.5 years. With my previous ISP there were no drop problems. With PlusNet there were no drop problems, until early June this year, just after my first anniversary with you! Now, does that sound like Smart Copper Cable, or some other handgrenade, lobbed in to my quiet life?
Re: Disconnections
28-07-2014 4:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@avodat - We've absolutely no reason to start providing you with a poorer service, it's really not something we'd ever want to do. Unfortunately, given how the nature of broadband/phone works, faults do occur, such as copper degradation, just as an example. We'd much prefer to get the issue sorted out for you. From the previous fault ticket, I can see that we raised your SNR from 3db to 6db, this essentially attempts to improve your line stability.
If this hasn't done the trick (which it spears to have done to a certain extent), then we need to investigate further. Have you had to restart your router at all? Or have you done? If so, do they coincide with the drops seen on the graph I provided above?
Re: Disconnections
28-07-2014 4:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jim:quote
Re: Disconnections
28-07-2014 4:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have there been any external works recently, such as Gas/Electrcity/Water works? I'm just wondering if there was some kind of external influence that may have caused the drops on the connection? Or have you bought any new electrical items over the last few months?
Also (sorry for all the questions), is your router located near any other electrical equipment such as a TV or Radio for example?
Re: Disconnections
28-07-2014 5:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No utility works have been carried out within 150mtrs or so. Some re-alignment of kerbs is taking place about 150 or so mtrs away (to move a bus-stop), but no utility works.
I have bought a new landline phone in the past month, but the problem existed prior to buying it. The router is situated in a room where there is just a phone - no other electrical appliances.
jim:quote
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page