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Disconnections for over the last month 3-4 times a day

ownprox
Grafter
Posts: 26
Thanks: 2
Registered: ‎05-11-2016

Disconnections for over the last month 3-4 times a day

recently my internet has been horrible it keeps randomly disconnecting and well heck i thought it was the router given that its almost 2 years old so i got another router and low and behold i get the exact same issue i have also replaced all wires connected to the routers, also rewired the socket in the wall to make sure it wasnt a loose connection at the back but yet the problem continues, contacted you guys on facebook atleast 4 times still not had a fix and i am about to switch to another provider  because i shouldnt be getting this, spoke to my neighbour and he claims to never have disconnections and well im getting bored of this fix it or i leave plusnet

10 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Disconnections for over the last month 3-4 times a day

Hi @ownprox

Looks like there's a phone fault, which is highly likely to be the root cause of your disconnections. I've raised this with Openreach for you with an expected resolution of 09/11/16 23:59:59.

Are you ok to let us know if the disconnects are still around on Thursday?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
ownprox
Grafter
Posts: 26
Thanks: 2
Registered: ‎05-11-2016

Re: Disconnections for over the last month 3-4 times a day

im still getting them

RealAleMadrid
Aspiring Champion
Posts: 877
Thanks: 348
Fixes: 17
Registered: ‎07-07-2009

Re: Disconnections for over the last month 3-4 times a day

The repair is due to complete by late on Thursday so you will still be getting disconnections because BT Openreach haven't done anything yet!!!!

ownprox
Grafter
Posts: 26
Thanks: 2
Registered: ‎05-11-2016

Re: Disconnections for over the last month 3-4 times a day

Sorry just woke up yeah i can tell you if they are around on thurseday

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Disconnections for over the last month 3-4 times a day

I know the feeling Grin

Keep us posted.

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
ownprox
Grafter
Posts: 26
Thanks: 2
Registered: ‎05-11-2016

Re: Disconnections for over the last month 3-4 times a day

unfortunately just had another disconnection

ownprox
Grafter
Posts: 26
Thanks: 2
Registered: ‎05-11-2016

Re: Disconnections for over the last month 3-4 times a day

and  another one,  sometimes i miss them as in like 4 mins router reconnects  to the internet my internet light is going solid red till restart or till i wait like 4 mins but yeah i really dont want this issue can be rather annoying when playing online ranked games

ownprox
Grafter
Posts: 26
Thanks: 2
Registered: ‎05-11-2016

Re: Disconnections for over the last month 3-4 times a day

disconnected again during the night, i guess its time to leave you guys as you cant seem to fix the problem [-Censored-] take really!

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Disconnections for over the last month 3-4 times a day

Sorry to hear you're still having issues. We aren't seeing that on our end I'm afraid.

image14792265748973

When the connection drops does the light change on the router?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ownprox
Grafter
Posts: 26
Thanks: 2
Registered: ‎05-11-2016

Re: Disconnections for over the last month 3-4 times a day

yes on the plusnet router it goes red and on my other router it goes orange