Disconnections for over the last month 3-4 times a day
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Disconnections for over the last month 3-4 times a day
05-11-2016 5:21 AM
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recently my internet has been horrible it keeps randomly disconnecting and well heck i thought it was the router given that its almost 2 years old so i got another router and low and behold i get the exact same issue i have also replaced all wires connected to the routers, also rewired the socket in the wall to make sure it wasnt a loose connection at the back but yet the problem continues, contacted you guys on facebook atleast 4 times still not had a fix and i am about to switch to another provider because i shouldnt be getting this, spoke to my neighbour and he claims to never have disconnections and well im getting bored of this fix it or i leave plusnet
Re: Disconnections for over the last month 3-4 times a day
07-11-2016 11:22 AM
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Hi @ownprox
Looks like there's a phone fault, which is highly likely to be the root cause of your disconnections. I've raised this with Openreach for you with an expected resolution of 09/11/16 23:59:59.
Are you ok to let us know if the disconnects are still around on Thursday?
Matty
Re: Disconnections for over the last month 3-4 times a day
07-11-2016 6:50 PM
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im still getting them
Re: Disconnections for over the last month 3-4 times a day
07-11-2016 6:57 PM
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The repair is due to complete by late on Thursday so you will still be getting disconnections because BT Openreach haven't done anything yet!!!!
Re: Disconnections for over the last month 3-4 times a day
07-11-2016 7:04 PM
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Sorry just woke up yeah i can tell you if they are around on thurseday
Re: Disconnections for over the last month 3-4 times a day
08-11-2016 9:45 AM
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I know the feeling
Keep us posted.
Re: Disconnections for over the last month 3-4 times a day
12-11-2016 1:26 AM
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unfortunately just had another disconnection
Re: Disconnections for over the last month 3-4 times a day
14-11-2016 9:41 AM
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and another one, sometimes i miss them as in like 4 mins router reconnects to the internet my internet light is going solid red till restart or till i wait like 4 mins but yeah i really dont want this issue can be rather annoying when playing online ranked games
Re: Disconnections for over the last month 3-4 times a day
15-11-2016 3:01 PM - edited 15-11-2016 3:02 PM
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disconnected again during the night, i guess its time to leave you guys as you cant seem to fix the problem [-Censored-] take really!
Re: Disconnections for over the last month 3-4 times a day
15-11-2016 4:22 PM
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Re: Disconnections for over the last month 3-4 times a day
15-11-2016 5:08 PM
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yes on the plusnet router it goes red and on my other router it goes orange
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- Re: Disconnections for over the last month 3-4 tim...