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Disconnections at random times

FIXED
tdliedtke
Dabbler
Posts: 22
Thanks: 2
Fixes: 2
Registered: ‎06-11-2021

Disconnections at random times

Things have been good for a fair while, but in the last week or so I have been experiencing random drops of internet connection. It reconnects automatically straight away. However it breaks my VPN tunnel for work and I need to restart my work PC to re-establish the connection. Sometimes the connection remains up for some hours or even days, at other times barely more than a few minutes. Speed seems to be ok (12 - 15 Mbps) when connected

3 REPLIES 3
ahaseeb
Newbie
Posts: 3
Registered: ‎07-01-2022

Re: Disconnections at random times

I’m having the same expwri NCE. Today is particularly bad. Please help
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,900
Thanks: 886
Fixes: 221
Registered: ‎27-04-2007

Re: Disconnections at random times

Hi all, 

 

@tdliedtke, I've just been looking into this for you and tests are showing signs of a line fault (battery contact fault) I've reported that with Openreach for you and have added further details to a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=225539650

 

@ahaseeb, sorry to see you're experiencing disconnections too, line tests aren't showing me any obvious causes so could you try following these checks next please? - https://www.plus.net/help/broadband/connection-troubleshooting/ 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
tdliedtke
Dabbler
Posts: 22
Thanks: 2
Fixes: 2
Registered: ‎06-11-2021

Re: Disconnections at random times

Fix

Openreach have attended and resolved the fault. So far all is good