Disconnections and really slow speeds
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Disconnections and really slow speeds
27-05-2010 10:30 AM
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I have experienced frequent disconnections (12+ per day) over the past week. The duration of these disconnections are now getting much longer and the speed I do get when I am connected is really bad (96kbs upstream and 200kbs downstream).
I reported a fault on Tuesday but nothing seems to be happening - I have had no feed back and the only update I get when I call in is somebody will call me back.
I have tried 2 different routers (Netgear DG834N and a D-Link), switch cables, etc. I don't have any microfilters as I have an ADSL V1.0 master socket fitted by BT.
Can somebody please help me or at least give me some idea when the problem is going to be fixed? I work at home most of the time and without an internet connection I am really stuck.
Thanks
Lee
Re: Disconnections and really slow speeds
27-05-2010 11:30 AM
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Not a happy customer.... I just can't understand why it takes Plusnet 72 hours to perform checks before handing it over to BTOR...
I have tried 2 routers, wired and wireless, 2 ADSL RJ11 cables, etc so I am pretty sure it's not a fault at my end.
Re: Disconnections and really slow speeds
27-05-2010 11:42 AM
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If I leave it at the default I can't get a connection at all.
Re: Disconnections and really slow speeds
27-05-2010 12:07 PM
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Download speedachieved during the test was - 47 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :672 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.77:21.28:65.96 (SBE:NBE:PBE)
Re: Disconnections and really slow speeds
27-05-2010 12:20 PM
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Edit: See http://www.kitz.co.uk/adsl/IPprofile.htm#IPprofile_increase_time
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnections and really slow speeds
27-05-2010 2:24 PM
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I've raised this for you, there's some pretty bad intermittent connectivity going on there. Should be an update on your ticket shortly.
Re: Disconnections and really slow speeds
01-06-2010 12:14 AM
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I still don't have anything thats usable.... In fact I have had dialup speeds better than I am getting
Speedtest results:
Download speedachieved during the test was - 52 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :672 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 19.23:28.85:51.92 (SBE:NBE:PBE)
I keep on being told to wait 24, 48 or 72 hours for updates & nothing seems to be happening......
Re: Disconnections and really slow speeds
02-06-2010 1:27 PM
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Looks like it's a PlusNet issue so I am now back to square one.....
Re: Disconnections and really slow speeds
02-06-2010 1:32 PM
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If your IP Profile is still at 135 that is NOT a Plusnet issue.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnections and really slow speeds
02-06-2010 1:39 PM
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Re: Disconnections and really slow speeds
02-06-2010 1:41 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnections and really slow speeds
02-06-2010 2:14 PM
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Re: Disconnections and really slow speeds
02-06-2010 2:50 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnections and really slow speeds
02-06-2010 10:18 PM
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No - just another provider who doesn't spend nearly a week running their own tests before getting BTOR involved and then not answer the phone when BTOR call them
I have also just been told that BT didn't run the correct tests when they were here and that they a probably going to need to come back to my house again so thats another morning I have to wait around for them to turn up.
Re: Disconnections and really slow speeds
02-06-2010 10:47 PM
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I have reported my problems on numerous occasions and they are all dismissed.
Even after requesting management to step in they still fail to do so.
I have requested a MAC Code so I can move to another provider as the connection cannot be trusted and the customer support team are hopeless.
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