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Disconnection TG582n

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Registered: ‎06-04-2007

Disconnection TG582n

Just lost internet connection although, initially, the router stats showed as still connected.
Then the router pages failed to load after which I checked the Event log pasted below:
Quote
Jan 1 00:03:23 CONFIGURATION saved by TR69

Info Jan 1 00:02:01 FIREWALL event (1 of 6): deleted rules

Warning Jan 1 00:02:01 PPP link up (Internet) [212.xxx.xxx.xxx]

Info Jan 1 00:02:00 PPP CHAP Chap receive success : authentication ok

Info Jan 1 00:01:58 PPP CHAP Receive challenge (rhost = pcl-ag01)

Info Jan 1 00:01:57 PPP CHAP Receive challenge (rhost = bras-red12.l-ste)

Info Jan 1 00:01:43 xDSL linestate up (ITU-T G.992.3; downstream: 5263 kbit/s, upstream: 995 kbit/s; output Power Down: 19.3 dBm, Up: 12.8 dBm; line Attenuation Down: 45.0 dB, Up: 25.6 dB; snr Margin Down: 6.2 dB, Up: 6.3 dB)

Info Jan 1 00:01:17 xDSL linestate down

Info Jan 1 00:01:13 LOGIN User admin logged in on [HTTP] (from 192.168.1.10)

Error Jan 1 00:01:06 [ANTI_SPOOFD] (err) llist_getobject_at for ENV.ANTI_SPOOFD's value failed

Info Jan 1 00:00:47 xDSL linestate down

Warning Jan 1 00:00:38 DHCS server up

Info Jan 1 00:00:38 FIREWALL event (1 of 1): deleted rules

Info Jan 1 00:00:38 FIREWALL level changed to Standard.

Error Jan 1 00:00:37 FIREWALL exact tcp state check (1 of 1): Protocol: TCP Src ip: 192.168.1.10 Src port: 61147 Dst ip: 98.138.26.79 Dst port: 5050

Error Jan 1 00:00:36 UPnP framework enabled

Info Jan 1 00:00:36 FIREWALL event (1 of 1): modified rules

Info Jan 1 00:00:36 FIREWALL event (1 of 1): created rules

Error Jan 1 00:00:30 UPnP framework disabled

Error Jan 1 00:00:28 UPnP framework disabled

Error Jan 1 00:00:26 UPnP framework disabled

Warning Jan 1 00:00:14 KERNEL Warm restart

Note that the time now shows as Jan 1 2000
The last event before this showed:
Quote
Info Nov 29 16:39:04 LOGIN User admin logged in on [HTTP] (from 192.168.1.10)
just a few minutes before.
Both the up and down syncs are slightly lower than before but only by around 100Kbps.
New stats:
Quote
Uptime: 0 days, 0:11:21
DSL Type: ITU-T G.992.3
Bandwidth (Up/Down) [kbps/kbps]: 995 / 5.263
Data Transferred (Sent/Received) [MB/MB]: 22,36 / 30,71
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 25,6 / 45,0
SN Margin (Up/Down) [dB]: 5,9 / 5,3

This is a new router (less than a month). Is this a sign of a router problem or something else going wrong?
I have no idea how to interpret the router's Event Log.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

3 REPLIES
Moderator
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Posts: 18,477
Thanks: 2,843
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Registered: ‎06-04-2007

Re: Disconnection TG582n

Just to add that the time is back to normal without my intervention Smiley

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

frank39
Grafter
Posts: 118
Registered: ‎19-03-2009

Re: Disconnection TG582n

Since none of the experts have replied, here's my offer. 
The router log looks normal and typical to me - I see such entries every couple of months or so and I read the log as follows:
The router did a warm reboot shortly after 16:40 on Nov 29.  It lost the time during the reboot, thus it displays Jan 1 00:00:00.  The router has then automatically reconnected - that's all the messages after  Jan 1 00:00. At the next time sync, it corrects the time to current.  The messages all appear normal to me although I don't fully understand them, nor have I been able to find an easy translation into normal english. 
FWIW, PPP is internet and xDSL is broadband, "PPP down" doesn't appear on the Plusnet radius records, xDSL does.
I hope I understood your question, I wasn't trying to give egg sucking lessons.
Moderator
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Posts: 18,477
Thanks: 2,843
Fixes: 228
Registered: ‎06-04-2007

Re: Disconnection TG582n

Thanks, frank39.
Any information is helpful and your was appreciated.
I've noticed a few disconnections lately and the only reason I have noticed them is that Yahoo Messenger's main window refreshes, shows me as logged out then logs back in again.
When I look at the DSL Connection and Internet within the Router's pages they have shown no sign of disconnects. My PC is connected by Ethernet.
Yesterday was different in that it affected my wife's PC and laptop as well and they are wireless hence my attempt at deciphering the router logs.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still