Disconnection Alert
My latest ( pre-planned) outage happened at 00:20am Thursday morning
Lost my Broadband, as per Service warning, but early, Thursday morning 5th April
Service: Broadband
Posted: Wed, Apr 04 2012 at 17:10:28
Subject: Planned BT Network Maintenance - Thursday 5th April Midnight-6:00am
When's this work happening?
Early tomorrow morning, 5th April.
My Broadband connection went down at 00:25am Thursday morning, expected, but a bit early !
Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. It's likely that this will happen after 2am, and may disconnect up to half of our customer base. The vast majority of these customers will be able to reconnect straight away however a small number of customers may be offline for an extended period of up to two hours.
Once again, my 3G backup Dongle saves the day.
At least it's working in 3G mode this morning.
These outages are becoming very frequent these days !
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect. Please note that the network may be out of balance following this maintenance so it may be necessary to disconnect a number of users tomorrow morning in order to remedy this.
This was 20 minutes after disconnect, obviously I will try later on.
This falling off a cliff was yesterday morning.
Tuesday morning I was...
You are currently connected to the gateway known as ptn-ag04.
This is located in Telehouse North.
I cannot check this morning because
Sorry, records show your IP address is not from the Plusnet brand and as such, we cannot detect your gateway.
As I am using a T-Mobile dongle !
At least it's working in 3G mode this morning.
10% normal speeds
An hour after disconnection I tried my router access again, and appeared to be successful
However, still cannot connect via PlusNet Broadband.
Full set of lights on my router.
Lost my Broadband, as per Service warning, but early, Thursday morning 5th April
Service: Broadband
Posted: Wed, Apr 04 2012 at 17:10:28
Subject: Planned BT Network Maintenance - Thursday 5th April Midnight-6:00am
When's this work happening?
Early tomorrow morning, 5th April.
My Broadband connection went down at 00:25am Thursday morning, expected, but a bit early !
Am I likely to notice the work?
Yes, there's a chance that you may be disconnected from the internet for a period of time during the maintenance window. It's likely that this will happen after 2am, and may disconnect up to half of our customer base. The vast majority of these customers will be able to reconnect straight away however a small number of customers may be offline for an extended period of up to two hours.
Once again, my 3G backup Dongle saves the day.
At least it's working in 3G mode this morning.
These outages are becoming very frequent these days !
Is there anything else I need to know?
Any customers having problems connecting once the maintenance is complete are advised to log into their router interface and click connect. Please note that the network may be out of balance following this maintenance so it may be necessary to disconnect a number of users tomorrow morning in order to remedy this.
This was 20 minutes after disconnect, obviously I will try later on.
This falling off a cliff was yesterday morning.
Tuesday morning I was...
You are currently connected to the gateway known as ptn-ag04.
This is located in Telehouse North.
I cannot check this morning because
Sorry, records show your IP address is not from the Plusnet brand and as such, we cannot detect your gateway.
As I am using a T-Mobile dongle !
At least it's working in 3G mode this morning.
10% normal speeds
An hour after disconnection I tried my router access again, and appeared to be successful
However, still cannot connect via PlusNet Broadband.
Full set of lights on my router.
This is the latest Service Status Update, an hour+ into the disconnection !
Nothing on Twitter
Nothing on Twitter
5am Thursday morning.
My PlusNet Broadband is back up and running again.
At least I didn't lose power, as many around me have.
My PlusNet Broadband is back up and running again.
At least I didn't lose power, as many around me have.
Quote from: PlusComUK This is the latest Service Status Update, an hour+ into the disconnection !
Nothing on Twitter
OK let me re-phrase that
An hour+ into the disconnection, this was the LATEST Service Status Update !!!
ie, there wasn't one.
My connection has just dropped and apparently re-connected as I read the previous post 
but required a further disconnect and reconnect via the modem interface to start working again.
but required a further disconnect and reconnect via the modem interface to start working again.
Quote from: PlusComUK Looks like it did happen, eventually
This dip was due to a DNS problem caused by an unexpected problem when we relocated two of our core routers early Tuesday morning.
Quote from: PlusComUK My latest ( pre-planned) outage happened at 00:20am Thursday morning
Lost my Broadband, as per Service warning, but early, Thursday morning 5th April
Yeah, sorry about that. The notice we had a few days back said 2.00am-6.00am, however this was cancelled and then an emergency notice sent yesterday afternoon that said Midnight-6.00am. Our fault really, we kept to the original timings in the announcement.
Anyways, about 50% of the base will have been briefly disconnected shortly after Midnight. Checking the session graphing, it looks like Faraday was offline around an hour (see attached).
Quote from: thejudge It's just taken me down for about half an hour. Service Status line has voice message saying that there were "no known outages".
We'll get that raised. There should have been a message.
Quote from: netspeed This is the second time in about two weeks that I've had broadband cut off completely for about 7 hours overnight ... and I work nights, so serious pain in the rear.
The outage didn't last 7 hours. The problem is that BT Wholesale often send a PADT packet when performing maintenance that instructs your router to stop trying to establish a connection. Once the maintenance is finished you'll sometimes need to log into the router interface and force a connection from there, otherwise you stand to be offline for a long time (a reboot /sometimes/ fixes this too).
Quote from: stuartp Lost ability to do DNS lookups this morning about 0745. Only thing that worked was Skype 
Rebooted router after 20 mins off - still same.
Put Google's Public DNS settings in my router and rebooted again and everything now working
Were there/ are there any PN DNS issues this morning?
Stuart
Still getting BT wholesale pop up here as well Stu
had to change to google as well now, I've been having issues like this for weeks now is there any update on when it will clear up?