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Disconnecting at 1am Every Night

FIXED
Lovebump
Newbie
Posts: 5
Thanks: 1
Registered: ‎12-05-2009

Disconnecting at 1am Every Night

Just had my internet turned on about 4 days ago, and every night at 1 am, it drops for reasons unknown to me.

Everything is working just fine on my end (PC wise). So no idea what is happening. It comes back on within a couple of minutes, but the dropping out is unacceptable.

I've seen other people posting this, what is happening? Its always PRECISELY 1 am.

2 REPLIES 2
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,820
Thanks: 3,569
Fixes: 224
Registered: ‎04-04-2007

Re: Disconnecting at 1am Every Night

Fix

Not what I'm seeing this side Huh

These are the timestamps of your most recently ended sessions: -

01:45 20/Jun/2022
01:40 20/Jun/2022	
00:56 20/Jun/2022
13:06 19/Jun/2022
12:58 19/Jun/2022
12:32 19/Jun/2022
02:21 18/Jun/2022
02:04 18/Jun/2022

18th was a firmware update. I can't explain the others, however not one of them is at exactly 1am. Your connection has been up for roughly 40 hours at the time of writing.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Tags (1)
Lovebump
Newbie
Posts: 5
Thanks: 1
Registered: ‎12-05-2009

Re: Disconnecting at 1am Every Night

Mmm fair enough; I cant argue with that. Thanks. Smiley  (close to 1 am anyway Tongue Just usually early morning perhaps I should have said).

The events Sunday afternoon (19th June) were the tests and equipment re-arranging after I had an engineer move my master socket.

The socket is working correctly however and the others cannot be explained.