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Disconnectiions 2 days following
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Disconnectiions 2 days following
14-11-2014 4:44 PM
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Both yesterday afternoon and this afternoon I have lost the internet, my router won't reconnect until it has been rebooted. I'm not sure if this is a problem with my router (Thompson TG585 V8 supplied by PN) or external. Has anyone else had problems.
Yesterday was just for a few minutes, I've no idea today as I've just come home to no connection but re-booted the router and reconnected straight away
Paul
Yesterday was just for a few minutes, I've no idea today as I've just come home to no connection but re-booted the router and reconnected straight away
Paul
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Re: Disconnectiions 2 days following
14-11-2014 5:09 PM
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Do you happen to know which lights were lit and green on the router prior to turning restarting it? Prior to yesterday your line was solidly connected for a very good period of time:
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Disconnectiions 2 days following
14-11-2014 5:33 PM
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Looking from the top and the lights towards you they were green, off, green, green, green
Edit - thats reading left to right
Edit - thats reading left to right
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Re: Disconnectiions 2 days following
17-11-2014 9:37 AM
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That would appear to be the Ethernet light that's going off which would seem most unusual.
Generally speaking, the Ethernet would blink during data transfer. It been off altogether suggests no data, but the other lights being green would suggest you are connected. Whilst this could be the router, or something else entirely, could you confirm if wireless works during this time? Also, if it happens again (with the internet light being solid green), can you try to log in to the routers config page to ensure connectivity between the router and computer.
Tony
Generally speaking, the Ethernet would blink during data transfer. It been off altogether suggests no data, but the other lights being green would suggest you are connected. Whilst this could be the router, or something else entirely, could you confirm if wireless works during this time? Also, if it happens again (with the internet light being solid green), can you try to log in to the routers config page to ensure connectivity between the router and computer.
Tony
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Re: Disconnectiions 2 days following
17-11-2014 11:44 AM
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Tony,
Thanks for the reply, I don't actually use an Ethernet connection - all WiFi, and it was the WiFi I was loosing, that said everything has been working OK since Friday so its probably best left alone. If I get anymore problems I'll make a more detailed note of the lights and report back - fingers crossed it won't happen.
Paul
Thanks for the reply, I don't actually use an Ethernet connection - all WiFi, and it was the WiFi I was loosing, that said everything has been working OK since Friday so its probably best left alone. If I get anymore problems I'll make a more detailed note of the lights and report back - fingers crossed it won't happen.
Paul
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Re: Disconnectiions 2 days following
17-11-2014 12:35 PM
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