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Disconnected to the internet

Harrietholloway
Newbie
Posts: 1
Registered: ‎29-05-2023

Disconnected to the internet

‎29-05-2023 7:35 AM

I was having no problem with my plusnet 1 broadband until yesterday and today, it wouldn’t connect to the internet and the hub is on orange light with a orange B symbol. I have tried everything including signing in the hub manager and resetting the hub, nothing worked. Help?
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Baldrick1
Moderator
Moderator
Posts: 11,689
Thanks: 5,200
Fixes: 418
Registered: ‎30-06-2016

Re: Disconnected to the internet

‎29-05-2023 9:57 AM

@Harrietholloway  Welcome to the forum.

Report a fault using the mobile bot. See https://www.plus.net/help/report-a-problem/broadband/#broadband

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

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ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 324
Thanks: 129
Fixes: 20
Registered: ‎02-05-2023

Re: Disconnected to the internet

‎31-05-2023 9:45 AM

Hey @Harrietholloway, I can see you've spoken with one of our Tech advisors. There was a major service outage in your area which was due to be fixed by the 30th of May. Is your internet now working?

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
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