cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Disconnected to the internet

Harrietholloway
Newbie
Posts: 1
Registered: ‎29-05-2023

Disconnected to the internet

‎29-05-2023 7:35 AM

I was having no problem with my plusnet 1 broadband until yesterday and today, it wouldn’t connect to the internet and the hub is on orange light with a orange B symbol. I have tried everything including signing in the hub manager and resetting the hub, nothing worked. Help?
Message 1 of 3
(417 Views)
0 Thanks
2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 12,146
Thanks: 5,431
Fixes: 425
Registered: ‎30-06-2016

Re: Disconnected to the internet

‎29-05-2023 9:57 AM

@Harrietholloway  Welcome to the forum.

Report a fault using the mobile bot. See https://www.plus.net/help/report-a-problem/broadband/#broadband

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Message 2 of 3
(385 Views)
0 Thanks
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Disconnected to the internet

‎31-05-2023 9:45 AM

Hey @Harrietholloway, I can see you've spoken with one of our Tech advisors. There was a major service outage in your area which was due to be fixed by the 30th of May. Is your internet now working?

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Message 3 of 3
(312 Views)
0 Thanks