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Disconections and low profile.

steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Disconections and low profile.

Not sure what happened but for some reason i have had a few dropouts over the last few days and now my BT profile is at it's lowest ever since having fibre.
When i first signed up i had a BT profile of around 43Mbps but this seemed to drop and stick around 33 to 38Mbps so about a week or so ago i decided to downgrade to the 40/20 package.
Since downgrading my profile jumped back up to 38Mbps but now it's droped to this.
 
FAQ
Results Image not loaded

1. Best Effort Test: -provides background information.
Download Speed
27.76 Mbps

0 Mbps 28.66 Mbps
Max Achievable Speed
Download speedachieved during the test was - 27.76 Mbps
For your connection, the acceptable range of speedsis 22.93 Mbps-28.66 Mbps .
Additional Information:
IP Profile for your line is - 28.66 Mbps
2. Upstream Test: -provides background information.
Upload Speed
7.68 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 7.68Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Just don't see why its gone like this since my profile has never been below 33Mbps and from a radius graph that was posted for me a week or so ago everything looked stable with minimal downtime.
4 REPLIES
Acassim
Grafter
Posts: 1,075
Thanks: 1
Registered: 11-06-2007

Re: Disconections and low profile.

Hi Steveuk,
Sorry to hear you're having issues with the speeds.
After having a good look around your account I can see that your current profile is set to 31200 which seems to match up with the profile on BT's side. It's quite common for people to see reductions in speed as more people take up Fibre in the same area when connecting to the same cabinet as yourself. This introduces what's know as Crosstalk which can have a negative impact on speeds for everyone on the same cabinet and could be what you're seeing here.
Has Fibre on recently been introduced to the area?
A quick check of the estimated speed ranges for your line here shows that you should be seeing anything from 25mbps up to 51mbps dependant on the status of the line.
Can you conform that the speed tests you run before have been completed on a wired or wireless connection?
Have you noticed anything change recently with regards to the line, any noise when you make or receive calls at all? From looking at the connection logs below it doesn't appear that there have been any excessive disconnections or reboots of the modem which could cause the drop in speed.
<img src="http://community.plus.net/visualradius/generated/image14122642857330.png"/>
The testing I ran didn't pick anything up by way of major issues that could be causing the issue so at this stage I don't think raising a fault would bring many benefits.
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Disconections and low profile.

Fibre has been in my area for a long time now as far as i know and i have had fibre with plusnet for at least 2 years as far as i know.
All speed tests i run are done from a wired connection and i am the only user of a pc in the house and none of the other family use wireless.
Before we joined plusnet i had the phone line fixed and moved to this room i am typing from, the modem is right next to the vdsl faceplate and my pc is basicly next to that with the router connected my lan.
I have not noticed any issues with the phone side of things and can't hear any noise on the line.
Not sure if this info helps but before my profile droped i noticed my router disconnet but i did not see the modem disconnect and before the profile drop the BT test was saying my profile was 38.7Mbps and if i remember right the plusnet side said 37.8Mbps, also before the odd few dropouts i was getting the normal results for a 38.7Mbps profile
Plusnet Help Team
Plusnet Help Team
Posts: 13,380
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Disconections and low profile.

Hi steveuk,
As fibre's been in the area for a while it means there's less of a chance for an uptake in the service affecting your speeds to that degree so with that in mind you might want to raise a fault: http://faults.plus.net
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
steveuk
Grafter
Posts: 199
Registered: 02-02-2013

Re: Disconections and low profile.

Thanks for the update Adam Smiley I will give it a week to see if the DLM changes my profile back to normal but if that fails then i will look at starting the faults proccess.
Thanks again
Steve