Disappointly slow
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Disappointly slow
02-01-2015 8:32 AM
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Re: Disappointly slow
02-01-2015 9:28 AM
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My present speeds on ADSL with the post office are between 0.76 and 1.5Mbps......if I get your speeds when I change over it will be a big improvement.
Have to bear in mind that I live out in the sticks about 3 miles from the Exchange cabinet.
Re: Disappointly slow
02-01-2015 10:55 AM
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Re: Disappointly slow
02-01-2015 10:58 AM
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As my line goes direct to the exchange less than 400 yards away as the crow flies. I am unable to "benefit" from Fibre
Re: Disappointly slow
02-01-2015 12:52 PM
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I see you are back again!
The problem from last July / August never seemed to get fully resolved. With an 11dB attenuated line, you ought to be seeing 24Mbps on adsl2+ Whatever garbage previous BTOR engineers have told you, SYNCH speed is buggar all to do with the ISP (beyond being configured on a restrictive / wrong product) - it is entirely down to the exchange, the phone line, your internal wiring and your modem. For clarity data speed is entirely a different matter.
Quote from: sully666 Seems to be an ongoing thing since I moved to Plusnet from BE, where I was always over 16MBps.
Was that data speed or synch speed? Whatever it was, it was equally poor if the 11dB attenuation figure is correct.
You referenced in your previous thread modified firmware on your router and the router's supplier not being able to help you. I think you need to revert to a known good (on the DSL side) router to bottom this out. The TG285n with the 10.2.2.B firmware has been seen by many to be highly stable on the DSL side. Wifi can be tweaked, however if you want improved synch speeds, you might have to accept the wifi constraints until your synch issues are resolved.
So back to basics...
Is the phone line quiet? Dial 17070 option 2 using a corded phone in the master socket.
Are there any extension sockets?
How are they wired - star or daisy-chain?
Is the bell wire connected?
Is the router plugged into the master sickest?
Is the connection stable? Does it drop frequently? Can you associate that with inbound / outbound calls?
When you've reviewed the above, We need to consider running router stars to start looking for something less obvious.
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Re: Disappointly slow
02-01-2015 1:16 PM
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Re: Disappointly slow
02-01-2015 3:01 PM
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Cable goes from Iplate via good quality shielded cable direct to the back of the router.
Connection seems fairly stable, think the up time was 7-10 days.
I could use the Thomson, but it will be a lot of work with stuff I have connected. Will see how I feel over the weekend and how the connection is.
Last BT engineer basically said I should be grateful for what I was getting, so I had given up as it seems "unfixable".
I was always getting speed test results over 16Mbps with BE. I know it's a different product, but I think 12MBps is starting to get too low for my liking considering the length of line I am on
Re: Disappointly slow
02-01-2015 4:02 PM
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If you can keep your current setup for the time being, it's worth us running a couple more tests tomorrow/Monday to see if we can see any changes.
Re: Disappointly slow
06-01-2015 4:46 PM
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Re: Disappointly slow
06-01-2015 4:54 PM
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In fact, I've submitted the SNR reset. It won't affect anything other than our ability to place another reset.
Re: Disappointly slow
06-01-2015 4:59 PM
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Is the CLT attenuation figure similar to that being reported by the modem?
Attenuation figures rather set expectations - I have seen numerous examples of the wrong expectation being held due to some routers incorrectly reporting line attenuation values.
Sully's router reports the DS attenuation to be a mere 11dB...
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Disappointly slow
06-01-2015 5:00 PM
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The reset to 6db has completed, the line is connecting at 16812 now, giving a profile of 14800, so an improvement. As long as the line stays stable at this I'd be happy to reset it with a 3db target in 10 days.
Re: Disappointly slow
06-01-2015 9:44 PM
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Re: Disappointly slow
07-01-2015 9:02 AM
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Re: Disappointly slow
16-01-2015 3:55 PM
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Is the line still stable? Not noticed, or been informed of any loss of connection. Also not noticed any improvement in speed
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