Disappointing speed lately
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Disappointing speed lately
19-11-2012 11:26 PM
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Not sure what the next step is or what this "ticket" business is all about but I am hoping something can be done about it.
Cheers.
Uptime: 24 days, 2:45:53
DSL Type: G.992.1 annex A
Channel mode: Fast
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,020 / 3,264
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,264
Data Transferred (Sent/Received) [kB/GB]: 0.00 / 17.41
Output Power (Up/Down) [dBm]: 12.0 / 19.0
Line Attenuation (Up/Down) [dB]: 26.5 / 51.0
SN Margin (Up/Down) [dB]: 22.0 / 4.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 1,507,309 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1,838,215 / 0
FEC Errors (Up/Down): 5 / 0
CRC Errors (Up/Down): 738 / 3,020,784
Re: Disappointing speed lately
20-11-2012 10:38 AM
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I've checked over your connection and it looks OK at the moment. Your router is receiving faster speeds than you are reporting. Are you currently connected wired or wireless?
Your line speed has dropped since September, has anything changed or have you added anything to your phone sockets?(Sky,Alarm etc)
A 'ticket' is a question that is raised to our support staff via <http://help.plus.net> and we'll reply back via the ticket.
Re: Disappointing speed lately
20-11-2012 12:03 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disappointing speed lately
20-11-2012 1:17 PM
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Quote from: chrispurvey Hi there,
I've checked over your connection and it looks OK at the moment. Your router is receiving faster speeds than you are reporting. Are you currently connected wired or wireless?
Your line speed has dropped since September, has anything changed or have you added anything to your phone sockets?(Sky,Alarm etc)
A 'ticket' is a question that is raised to our support staff via <http://help.plus.net> and we'll reply back via the ticket.
Thanks, I am connected through the mains via comtrend adaptors and nothing at all has changed during the time with Plusnet, it is currently hovering around 2mb now but it would be a lot better with around the 3mb I was getting for a a long time after joining up.
Re: Disappointing speed lately
20-11-2012 1:18 PM
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Quote from: jelv Which exchange are you on?
Shilbottle exchange.
Re: Disappointing speed lately
20-11-2012 1:42 PM
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Your attenuation suggests you should be seeing a higher sync speed, but your noise margin isn't that high so as things are at the moment you can't sync higher.
How many telephone sockets do you have? If you have more than one do you have a master socket with a removable lower half so that you can try the test socket inside?
How is the phone line when you use it, is it clear with no background noise (you can dial 17070 and take option 2 to test this)?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disappointing speed lately
20-11-2012 2:06 PM
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dick:quote
Re: Disappointing speed lately
20-11-2012 2:39 PM
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You need to plug the filter in to the test socket and then router in to that. All we then need is the router stats and whether you connect to the router wired or wireless to do that doesn't matter.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disappointing speed lately
22-11-2012 9:02 PM
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Re: Disappointing speed lately
22-11-2012 10:19 PM
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Re: Disappointing speed lately
22-11-2012 10:39 PM
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Re: Disappointing speed lately
23-11-2012 11:53 AM
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