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Disappointing FTTC Speeds

esmein
Dabbler
Posts: 11
Registered: ‎08-11-2011

Re: Disappointing FTTC Speeds


Despite all efforts it still looks like I'm getting rock stable ADSL speeds Sad
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Disappointing FTTC Speeds

Hi esmein,
I thought you had a fault raised, but just checked and you haven't. Can you get one raised and I'll get an engineer arranged. Please include 3 possible appointment times Monday to Friday either 8am-1pm or 1-6pm.
Thanks,
Jojo Smiley
esmein
Dabbler
Posts: 11
Registered: ‎08-11-2011

Re: Disappointing FTTC Speeds

Didn't want to stir the pot more than necessary Smiley I'll raise the ticket, thanks!
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Disappointing FTTC Speeds

Hi esmein,
Did you include the appointment times? I've had a word with one of our faults guys and he'll arrange it in the morning for me.
Jojo Smiley
esmein
Dabbler
Posts: 11
Registered: ‎08-11-2011

Re: Disappointing FTTC Speeds

If I put the right ticket to the right place, then yes.
It should read 'any time is best' really Smiley  I'm always at home, so you can send folks over when there is a slot for an appointment.
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Disappointing FTTC Speeds

Great, I'll get that sorted for you this morning Smiley
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Disappointing FTTC Speeds

Hi esmein,
Just had some work done on your connection. If you could power your equipment off and let me know it that's resolved it.
Jojo Smiley
esmein
Dabbler
Posts: 11
Registered: ‎08-11-2011

Re: Disappointing FTTC Speeds


More digits than I can count to!
Looks like whatever you did fixed it for now. I'll keep an eye on it and report back if it throws a tantrum, but something tells me you found the right switch.
Thank you! Smiley
jojopillo
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 9,786
Registered: ‎16-06-2010

Re: Disappointing FTTC Speeds

Hi esmein,
Great, I hoped it would work Smiley