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Disappointed

sapphire1
Hooked
Posts: 8
Registered: 07-01-2016

Disappointed

Following a lot of problems in the last quarter of 2015 (ref 111959711) we finally got a reasonable BB speed. On 25/12 I informed Plusnet  that, subject to this speed of 1.6 continuing we would not require any further assistance.
In fact between then and 5/2/16 our speed ha varied between 1.6 and 1.9.
BUT....on 6/2 , our speed dropped and has varied between .4 and .7!!.
Why might this be? Could it have anything to do with OPENREACH working around here around the 6 Feb?
Please help.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: Disappointed

Hi there and sorry to see you've been having problems.
Tests aren't revealing any obvious causes but I can see that your connection has been dropping out fairly frequently.
Please report a fault with us online at http://faults.plus.net and we'll get you sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team