Digital Customers Only Connection on plusnet 2 hub

[#1]

We are hoping to switch to a plusnet VOIP service so have bought a plusnet 2 hub. However upon reading posts on the community site it appears we would need either part fibre to do this or full fibre. Is this correct or can we still use the digital customers only connection to connect via VOIP despite still using copper connections.

[#2]

We are hoping to switch to a plusnet VOIP service

@goldflash999 Plusnet dont offer a VOIP service.

[#3]

Then why the VOIP port and why did plusnet supply the hub to us after we told them we wanted to connect via VOIP.. We also had broadband connection problems but they knew we needed it for VOIP.

[#4]

Thankyou anyway. I'm sure we will be able to connect via our hub and landline phone via a third party VOIP provider on copper cables but I just need somone to confirm we can do this or I'll just contact Plusnet because their customer service is very good.

[#5]

The telephone port is a feature of the BT Smarthub 2, which has been adapted for Plusnet and named Hub 2. It is non operational.

You can use a third party VoIP service over either full fibre or copper. If you want to use VoIP on a Plusnet connection you need an ATA, a small box into which you plug your phone, this connects to the hub via an Ethernet cable. They can be supplied fully configured by your chosen VoIP supplier.

[#6]

@goldflash999 

The Hub2 is a re-badged BT unit with software tweaks. As PN don't offer a VOIP service the phone port is deactivated.

You can buy an Analogue Telephone Adapter (ATA) which uses an ethernet cable to connect to the Hub2.

If you are in the process of moving to PN you only have 30 days to "port" your phone number from the previous supplier unless it's already with an independant VOIP supplier - in which case you only need an ATA.

Brian