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Different speed testers - very different results.

peter10
Grafter
Posts: 231
Registered: 04-03-2009

Different speed testers - very different results.

Last night I had problems loading certain web pages and watching YouTube. I did a speed check using My Broadband Speed and Speedtest.net and my speed was ~ 4Mb (normally 11). I did a BT test and Think broadband test and they showed 11Mb. I tried disconnecting and reconnecting but no change. This morning the situation is still the same and I tried another disconnection and reconnection but again no difference. All tests done with ethernet connection and router plugged in to main socket.
No problems before engineers (according to service information) made changes yesterday afternoon.
Which speed test is giving the "true" reading?
If it is the lower figure is it worth raising a fault or should I wait & see if it returns to normal?
Thanks for any advice.
Peter
2 REPLIES
KevinG
Rising Star
Posts: 987
Thanks: 9
Fixes: 1
Registered: 05-11-2008

Re: Different speed testers - very different results.

This could be an issue with traffic shaping. The BT speed tester, at least, is immune from this and will still return near to full speed even if the web traffic is being throttled. If it persists it could be a Plusnet issue.
Plusnet Help Team
Plusnet Help Team
Posts: 13,382
Thanks: 239
Fixes: 67
Registered: 27-04-2007

Re: Different speed testers - very different results.

If you're also having issues using the service I definitely would advise raising a fault.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team