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Difference between Download Speed and IP Profile

mikez
Grafter
Posts: 29
Registered: 22-11-2012

Difference between Download Speed and IP Profile

Hi
How much difference should there be between Download Speed and the IP Profile - is the test below ok ?
Thanks
Sign Up  32.4Mbps  +/- 1

Speedtester now:
Download speed achieved during the test was - 25.11 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-31.09 Mbps .
Additional Information:  IP Profile for your line is - 31.09 Mbps
18 REPLIES
Community Veteran
Posts: 4,780
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Difference between Download Speed and IP Profile

As a one-off test it is fine.  If you got the same result day-in day-out that would be a little concerning. 
mikez
Grafter
Posts: 29
Registered: 22-11-2012

Re: Difference between Download Speed and IP Profile

Been the same for about  three weeks, so would you class a fault ? What do you think I should get with that IP Profile ?
Thanks
Community Veteran
Posts: 4,780
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Difference between Download Speed and IP Profile

Do you always run the test at busy times of day?  The time you posted the question is a time when Plusnet expect that their network is being quite heavily used.
mushy
Grafter
Posts: 182
Registered: 16-10-2012

Re: Difference between Download Speed and IP Profile

Is that with a wired or wireless connection ?
mikez
Grafter
Posts: 29
Registered: 22-11-2012

Re: Difference between Download Speed and IP Profile

At 17.20 Saturday - worst I have seen !!
Download speed achieved during the test was - 21.05 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-31.09 Mbps .
Additional Information:
IP Profile for your line is - 31.09 Mbps
All Wired
mikez
Grafter
Posts: 29
Registered: 22-11-2012

Re: Difference between Download Speed and IP Profile

Sunday 13.20 hrs
Download speed achieved during the test was - 24.07 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-25.91 Mbps .
Additional Information:
IP Profile for your line is - 25.91 Mbps
mushy
Grafter
Posts: 182
Registered: 16-10-2012

Re: Difference between Download Speed and IP Profile

Download speed of 24.07 would be pretty decent for a profile of 25.91 but why has the profile dropped to that.
Have you been discconecting/reconnecting the modem/router or been has it been dropping on its own ?
mikez
Grafter
Posts: 29
Registered: 22-11-2012

Re: Difference between Download Speed and IP Profile

Haven't disconnected anything or switched anything off, no power cuts, etc.
Havent noticed not been able to access the Internet - is there any way of telling if there have been any disconnections ?
As at 19.50 - Sunday
Download speed achieved during the test was - 18.13 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-25.91 Mbps .
Additional Information:
IP Profile for your line is - 25.91 Mbps
mushy
Grafter
Posts: 182
Registered: 16-10-2012

Re: Difference between Download Speed and IP Profile

You could log into the router and check the entries in the event log
If using the 582n log in and click on technical gateway and event log is there
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Difference between Download Speed and IP Profile

Hi mikez,
Your sync speed has been changing as you've been having a few disconnection, I've posted a graph of your connection:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13593803786234.png"/>
Are any of these disconnections caused by you?
mikez
Grafter
Posts: 29
Registered: 22-11-2012

Re: Difference between Download Speed and IP Profile

Chris
Thanks for your interest. The overnight Tues 22/Wed 23 was the power being switched off which I was aware of. The disconnections on Thurs 24th and Sun 27th were definitely not by me.
Monday 22.50 hrs
Download speed achieved during the test was - 22.78 Mbps
For your connection, the acceptable range of speed sis 16 Mbps-25.91 Mbps .
Additional Information:
IP Profile for your line is - 25.91 Mbps
Community Veteran
Posts: 4,780
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Difference between Download Speed and IP Profile

Mikey, you have to look at your Plusnet profile as well as the one reported by BT.  This is the 'Current Line Speed'  shown here https://portal.plus.net/my.html?action=data_transfer_speed
mikez
Grafter
Posts: 29
Registered: 22-11-2012

Re: Difference between Download Speed and IP Profile

Shows as below (although the value for Current Line Speed has varied from around 17 to 36 since installation !!)
Estimated line speed:    32Mb (Accurate to within +/- 1Mbit) - Checked on 2012-11-17 22:14:21
Current line speed:    25.6 Mb
Community Veteran
Posts: 4,780
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Difference between Download Speed and IP Profile

The Plusnet profile, reported as Current Line Speed, should be the same as your BT IP Profile (rounded down to one decimal place) but frequently lags behind it by several days.  As this is a throttle applied by Plusnet, it can restrict your speed unnecessarily under certain circumstances but Plusnet will adjust it up to match the BT IP Profile on request.  If your BT IP Profile is still 25.91 then your Plusnet profile should be 25.9 so at 25.6 it's slightly low at present.