Deterioration in Speed

[#1]

Understand, Dan, but something is causing the connection speed to drop - noticeably from the last half of May, it has become somewhat erratic, and that is why I suspect a BT/OR network  problem somewhere. Once an obviously failing frame was replaced at my local exchange (when I was on ADSL), I had a rock-solid speed until I switched providers - something in the region of 250 days, IIRC, and yes, I was a little obsessive about checking the router log weekly for any disruptions.😉

[#2]

@sdhuk 

Perhaps you had the answer you are looking for, but I find it rather disappointing you didn't show the courtesy to reply to my posts

[#3]

Dan_the_Van - Apologies, I thought that was a conversation between you and @jab1. Looking back, you asked if they have found a fault with my line. I don't know. I'll happily update once the engineer has visited. Was there anything else that I missed that you were looking for a response on?

[#4]

@sdhuk 

an update on your Openreach visit would benefit all

[#5]

Reckoned to be a router fault. They're sending out a new one.

[#6]

Who says it is a router fault - the last BTW Availability checker report indicates a low speed to your Master Socket?

[#7]

That was the conclusion of the engineer who visited. I was heading out to work so didn't have time to ask too much about it. If a replacement router doesn't sort things, (sounds like it might not) I'll chase up Plusnet again.

[#8]

OK. Mind you, unless the practice has changed and they actually advise Plusnet of their conclusion, you won't get one.

FWIW, personally, I think he just couldn't be bothered - as I said, the last BTW report you posted indicated a low speed at your master socket, which has nothing to do with your router - it is before it hits any of your equipment.

[#9]

Hi there,

I'm really sorry to see you're having speed issues. I've had a look at the engineer notes and I can see they've suggested that your router's developed a fault so you'd need a replacement. As your router though is not under warranty and you're also not in a contract, I'm afraid that we can't send you a new router without cost, unless you renew. 

If you do renew though you'll be able to get a much cheaper deal than what you're currently paying as well as a brand new router. Would you be able to give my colleagues in the Customer Options Team a quick call on 0800 013 2632? Alternatively, if you can PM me a contact number and when you'd be available, I'd be happy ask someone to ring you back. 

[#10]

@Gandalf If that is what the engineer thinks, then I will in future (if I offer help), totally ignore the evidence in front of my eyes, and make really silly suggestions.

[#11]

@jab1,

From what I can see there's no definitive analysis on this thread to suggest either way. 

The router's currently getting ~55mbps which is within estimates of 50.2mbps to 72.3mbps. Line tests aren't showing any issues at Openreach's infrastructure and the connection has been stable for the last 5 days.

Based on this and the Qube engineer's recommendation, I think it's logical to replace the router as the next step. 

[#12]

My apologies, @Gandalf - I was mixing two topics up. I agree with your comments above, but the customer has seen a deterioration in speed over short(ish) time, and earlier WAN logs have shown a number of DSL drops in a short period. We'll see if another Hub resolves this.

[#13]

No worries

[#14]

@Gandalf 

can full log files from the Hub One be retrieved remotely? it would be interesting to see what the full history is.

Dan

[#15]

Not something I can do but @bobpullen might be able to.