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Desparately Slow Download Speeds

Polaris
Newbie
Posts: 2
Registered: 15-11-2016

Desparately Slow Download Speeds

For the last 12 years I've had slow internet speeds due to our distance from the exchange but at least they've always been consistent.  I started with a download speed of 60KBps, last year it double to 120-130KBps but for the past few days it's dropped to a max of 45KBps.

I even have a neighbour who lives futher from me on the telephone line who has consistent speeds of 245KBps.

Is there any reason for this sudden drop?

3 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: Desparately Slow Download Speeds

Hi,

Did you carry out the test via Ethernet? if so could you report back the speed range for your line here 

James

Polaris
Newbie
Posts: 2
Registered: 15-11-2016

Re: Desparately Slow Download Speeds

The previous tests were carried out over wi-fi but these three screenshots are via an ethernet cable including your requested link.

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Desparately Slow Download Speeds

Sorry to hear you're having issues with your speeds.

If you haven't done so already I'd recommend going through our troubleshooting guides here

If the issue is still ongoing then we'd need you to raise a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team