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Department of Health plan for free phone number to access NHS services

mal0z
Grafter
Posts: 3,486
Registered: ‎02-10-2008

Department of Health plan for free phone number to access NHS services


Not hot off the press - but I've just found this useful facility that might affect some people here:
Quote
Ofcom (The Office of Communications) is undertaking this consultation in order to meet a request from the Department of Health ("DH") in England for the designation of a three-digit telephone number to access NHS non-emergency healthcare services in England. The aim of the service to be provided via the number is to act an entry point for patients seeking NHS services: trained call-handlers will respond to requests for health or service information (whether urgent of not) and assess the medical needs of callers to identify which NHS services are best place to meet those needs.
1.2 The three-digit telephone number will initially be piloted in a number of Strategic Health Authority ("SHA") areas in England from spring 2010 but the intention is for the service to be fully rolled out across England in the long-term, subject to a positive evaluation of those pilots. The DH has decided on the underlying policy behind the service and this consultation relates only to the communications issues, for which Ofcom has responsibility.
http://www.ofcom.org.uk/consult/condocs/three_number_non_emergency/summary/ ;