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Delayed activation?

jmcgarrigle
Grafter
Posts: 58
Registered: 02-12-2013

Delayed activation?

Fiber installed this morning for a new account... However the account hasn't been activated on the Plusnet side yet.
Apparently this will be picked up and activated by automation at some point, but no joy so far... it's been a couple of hours since the engineer left.
Any idea how long this should take?
-J
20 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,082
Thanks: 395
Fixes: 5
Registered: 04-04-2007

Re: Delayed activation?

The account attached to your login is active.  Do you have another one?
Kelly Dorset
Broadband Service Manager
jmcgarrigle
Grafter
Posts: 58
Registered: 02-12-2013

Re: Delayed activation?

Hi Kelly - yes, it's another account. Will PM you the username.
Thanks!
-J
Community Gaffer
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Re: Delayed activation?

Should be active now!
Kelly Dorset
Broadband Service Manager
jmcgarrigle
Grafter
Posts: 58
Registered: 02-12-2013

Re: Delayed activation?

It is indeed! Thank you!
I assume the phone line transfer that's also part of the order will now follow in due course?
Cheers,
-J
Community Gaffer
Community Gaffer
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Registered: 04-04-2007

Re: Delayed activation?

and I can see a connection:
Subscription 	Access Rack 	Last Event 	Event Time 		Session Started 	Session Ended 	Session Duration
Plusnet Value 195.166.128.23 active 12:20 27/Dec/2013 12:20 27/Dec/2013 N/A   0:2:24 (on going)
Kelly Dorset
Broadband Service Manager
Community Gaffer
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Re: Delayed activation?

Phone order has just been sent!  (I pressed the button!)
Kelly Dorset
Broadband Service Manager
jmcgarrigle
Grafter
Posts: 58
Registered: 02-12-2013

Re: Delayed activation?

Great!
This is a line I plan on doing a funky number-swap with - as outlined here; http://community.plus.net/forum/index.php/topic,120743.0.html
Kelly - I would love a 2nd opinion on whether or not this process will work (cease line 2, and renumber line 1 to the old number from line 2). Not that I don't believe James, I'm just insanely cautious about ceasing a BT line and not being able to retrieve the number promptly!
Thanks,
-J
jmcgarrigle
Grafter
Posts: 58
Registered: 02-12-2013

Re: Delayed activation?

PS - I'm now seeing a 2nd Fibre order as pending under the account... Is that just misleading..?  Shocked
Community Gaffer
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Re: Delayed activation?

Quote from: jmcgarrigle
PS - I'm now seeing a 2nd Fibre order as pending under the account... Is that just misleading..?  Shocked

Where are you seeing that?
Kelly Dorset
Broadband Service Manager
Community Gaffer
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Re: Delayed activation?

Quote from: jmcgarrigle
Kelly - I would love a 2nd opinion on whether or not this process will work (cease line 2, and renumber line 1 to the old number from line 2). Not that I don't believe James, I'm just insanely cautious about ceasing a BT line and not being able to retrieve the number promptly!

I don't know Smiley  I'm not sure how that process will work.
Kelly Dorset
Broadband Service Manager
Community Gaffer
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Posts: 5,082
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Registered: 04-04-2007

Re: Delayed activation?

Just noticed you added Pro.  Any reason?  You really shouldn't need it on an Unlimited account.
Kelly Dorset
Broadband Service Manager
jmcgarrigle
Grafter
Posts: 58
Registered: 02-12-2013

Re: Delayed activation?

A significant proportion of the traffic on this connection will be FTP and VPN... seemed like a good idea to kick it up a notch... no?
jmcgarrigle
Grafter
Posts: 58
Registered: 02-12-2013

Re: Delayed activation?

Quote from: Kelly
I don't know Smiley  I'm not sure how that process will work.

Arp... Any idea who will know? I don't want to start the process only to struggle to find someone who knows how to deal with it on the day  Undecided
jmcgarrigle
Grafter
Posts: 58
Registered: 02-12-2013

Re: Delayed activation?

Quote from: Kelly
Where are you seeing that?

Account Summary;

10/12/2013 BPXXXXX Plusnet Unlimited Fibre £19.99(monthly) Complete
27/12/2013 - Plusnet Unlimited Fibre £103.50(upon cancellation) Complete
01/01/1970 - Plusnet Unlimited Fibre £0(upon cancellation) Pending