Delayed activation?

[#1]

Fiber installed this morning for a new account... However the account hasn't been activated on the Plusnet side yet.
Apparently this will be picked up and activated by automation at some point, but no joy so far... it's been a couple of hours since the engineer left.
Any idea how long this should take?
-J

[#2]

The account attached to your login is active.  Do you have another one?

[#3]

Hi Kelly - yes, it's another account. Will PM you the username.
Thanks!
-J

[#4]

Should be active now!

[#5]

It is indeed! Thank you!
I assume the phone line transfer that's also part of the order will now follow in due course?
Cheers,
-J

[#6]

and I can see a connection:

Subscription 	Access Rack 	Last Event 	Event Time 		Session Started 	Session Ended 	Session Duration
Plusnet Value 	195.166.128.23 	active 		12:20 27/Dec/2013 	12:20 27/Dec/2013 	N/A 	  	0:2:24 (on going)

[#7]

Phone order has just been sent!  (I pressed the button!)

[#8]

Great!
This is a line I plan on doing a funky number-swap with - as outlined here; http://community.plus.net/forum/index.php/topic,120743.0.html
Kelly - I would love a 2nd opinion on whether or not this process will work (cease line 2, and renumber line 1 to the old number from line 2). Not that I don't believe James, I'm just insanely cautious about ceasing a BT line and not being able to retrieve the number promptly!
Thanks,
-J

[#9]

PS - I'm now seeing a 2nd Fibre order as pending under the account... Is that just misleading..? 

[#10]

Quote from: jmcgarrigle

PS - I'm now seeing a 2nd Fibre order as pending under the account... Is that just misleading..?

Where are you seeing that?

[#11]

Quote from: jmcgarrigle

Kelly - I would love a 2nd opinion on whether or not this process will work (cease line 2, and renumber line 1 to the old number from line 2). Not that I don't believe James, I'm just insanely cautious about ceasing a BT line and not being able to retrieve the number promptly!

I don't know   I'm not sure how that process will work.

[#12]

Just noticed you added Pro.  Any reason?  You really shouldn't need it on an Unlimited account.

[#13]

A significant proportion of the traffic on this connection will be FTP and VPN... seemed like a good idea to kick it up a notch... no?

[#14]

Quote from: Kelly

I don't know   I'm not sure how that process will work.

Arp... Any idea who will know? I don't want to start the process only to struggle to find someone who knows how to deal with it on the day 

[#15]

Quote from: Kelly

Where are you seeing that?

Account Summary;

10/12/2013	BPXXXXX	Plusnet Unlimited Fibre	£19.99(monthly)		Complete
27/12/2013	-	Plusnet Unlimited Fibre	£103.50(upon cancellation)	Complete
01/01/1970	-	Plusnet Unlimited Fibre	£0(upon cancellation)	Pending