How do deaf customers contact plusnet when their computer is on the blink?
I have seen in the last 2 days a few allusions to this subject but have seen no responses.
Fast.co.uk have a text fone system deaf customers can use.
Section 3 of the Disability discrimination Act sub section 21 states very clearly that service providers have a duty to provide alternative methods of accessing the service where by reason of their disability, it is not feasible to use the existing method of access....etc etc.
So, how do deaf customers access plus net if their pc is dead?
The plus net website only offers a fone number , contrary to Equalityandhumanrights commission recommendations.
I would be gratefull if plusnet could please tell me what I do if my pc breaks down?
