Dead in the water connection ... the third time in as many months!
... and using different filters.
You need to say it's back in the test socket to stop the first response you get back being "please try the test socket". Once you've done that PN will pass it on to BT.
Hi there,
I've read through the ticket, it does show that you tried more than one router but it doesn't really confirm if you've tried them both in the test socket. I'm not trying to be awkward here just needed to know so I can help you out with this.
Between one and three disconnections a day should not have any adverse affects on speed, if you doubled that ammount then yes you'd start to see DLM kicking in and a lowering of the IP profile.
The slow speeds were caused by a more frequent bout of disconnections, I 've noticed that prior to 2 days ago you had a speight of these at exactly 1 minutes and 2 seconds in length, that really does point to an equipment problem, most likely the router.
Where as the line and the router can be the main causes of faults you need to bear in mind that there are other factors involved too which I'm more than happy to work through as part of a fault investigation if need be. However the good news is that at present you've had a solid connection for the past two days (see the following graph) if the connection stays up for a full 72 hours you should see a slight increase in speeds. so I'm just going to recommend that we just keep an eye on the connection for now. I'll come back to check your account on Monday to see if there's been any change.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13155600174730.png" />
I'd advise against that as you've mentioned its not in the test socket at present and it seems to be keeping a steady connection...
I've read through the ticket, it does show that you tried more than one router but it doesn't really confirm if you've tried them both in the test socket. I'm not trying to be awkward here just needed to know so I can help you out with this.
Quote I'll certainly keep my eye on the speed, but the key seems to be the continuing drops in connection. If they - the drops - continue at the same rate of between one and three times a day, wouldn't that suggest the change of router has made little difference. and it is the external line at fault?"
Between one and three disconnections a day should not have any adverse affects on speed, if you doubled that ammount then yes you'd start to see DLM kicking in and a lowering of the IP profile.
Quote "My speed has been satisfactory during the last week. However, it is still unclear to me what caused the slow speeds in the first place. My connection speed had already recovered by the time I was asked to try a different router and with the new router my line initially experienced as many and as frequent drops as it had with the original router, as shown in your tests. Have you continued to test for drops in connection? If so, has the pattern changed over the last week?
The slow speeds were caused by a more frequent bout of disconnections, I 've noticed that prior to 2 days ago you had a speight of these at exactly 1 minutes and 2 seconds in length, that really does point to an equipment problem, most likely the router.
Quote If the pattern has stayed much the same, wouldn't this suggest the cause of the original drop in speed had to do with a problem in the external line rather than the router?"
Where as the line and the router can be the main causes of faults you need to bear in mind that there are other factors involved too which I'm more than happy to work through as part of a fault investigation if need be. However the good news is that at present you've had a solid connection for the past two days (see the following graph) if the connection stays up for a full 72 hours you should see a slight increase in speeds. so I'm just going to recommend that we just keep an eye on the connection for now. I'll come back to check your account on Monday to see if there's been any change.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13155600174730.png" />
Quote "please try the test socket". Once you've done that PN will pass it on to BT.
I'd advise against that as you've mentioned its not in the test socket at present and it seems to be keeping a steady connection...
The proof is in the pudding really, which ever router you have in use a the moment and how ever it seems to be set up is keeping a solid connection so if it's convenient to leave it set up that way then I'd not consider making any changes to the set up at all.
We won't know the exact cause of the fault without investigating it I'm afraid. The slowdowns happened as the connection was dropping out for some reason. It seems fairly steady at the moment so it should be OK. However do keep an eye on it, if the speeds to decrease again (lets hope not) then let me know and we'll dig a little deeper as there may be an underlying issue if that happens.