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Data transfer usage upgrade

Astraeus
Dabbler
Posts: 12
Registered: 16-11-2007

Data transfer usage upgrade

Hi,
I have foolishly gone over my data transfer allowance in my first month with PlusNet and will not have the billing month reset until 16th December. However, I intend to use more than 8GB a month regularly so I will upgrade for the 75p more per month.
If I upgrade today, will the line speed be restored for this billing month or will restrictions continue until the 16th?
6 REPLIES
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Data transfer usage upgrade

I think it should be - it might take a disconnect/reconnect to take effect.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Astraeus
Dabbler
Posts: 12
Registered: 16-11-2007

Re: Data transfer usage upgrade

Any PlusNet staff member able to confirm this?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Data transfer usage upgrade

Hi there,
A reboot should put you on to the usual service offer.
Have you done this yet?  If so, are you still seeing slow speeds?
Astraeus
Dabbler
Posts: 12
Registered: 16-11-2007

Re: Data transfer usage upgrade

Quote from: Jameseh
Hi there,
A reboot should put you on to the usual service offer.
Have you done this yet?  If so, are you still seeing slow speeds?

Rebooting the router will override the line speed restrictions? I've not tried that yet, I'll give it a go this evening.
Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Data transfer usage upgrade

When the policy applied to your account is changed, it sometimes isn't picked up until you disconnect and reconnect when it picks up the current settings.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Data transfer usage upgrade

Yup.
If our service offer has changed since your last reboot, you may need to reboot to see if it improves the situation.