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Dailymotion not working on plusnet

Darkness
Newbie
Posts: 6
Registered: 02-05-2013

Dailymotion not working on plusnet

The problem has been happening for two weeks now. Any videos on Dailymotion will not load at all and if it does, it'll give an error. I thought it was their site but I tried it on my 3g phone today and it worked perfectly. So something must be wrong on Plusnet.
98 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Dailymotion not working on plusnet

I'm going to assume that you've tried to watch videos on DailyMotiion from the same computer each time? Could it not be that causing the issue as we can access Daily Motion videos without any issues.
Could you try connecting your phone wirelessly to the router and trying the same video that worked over 3G?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Darkness
Newbie
Posts: 6
Registered: 02-05-2013

Re: Dailymotion not working on plusnet

I'm connected to my WiFi right now from my phone and I can't stream anything on there. Makes no difference if I'm on my PC or phone.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Dailymotion not working on plusnet

Just tried two or three videos on there without any problems.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: Dailymotion not working on plusnet

Hi there,
We're going to recommend running a wireshark capture to help see if we can identify what's causing this. It's free to download here: http://www.wireshark.org/
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Dailymotion not working on plusnet

I just tried a couple from the office here (one from /us, one from /gb) and both failed with the dailymotion error screen (there seems to have been a problem with this video, please try again later) for some reason :/ Not sure what happened but for me it looks like a problem on their side of things.
Darkness
Newbie
Posts: 6
Registered: 02-05-2013

Re: Dailymotion not working on plusnet

This is the error I get on my pc:

As I said, works fine on another network or 3g phone.
Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: Dailymotion not working on plusnet

I'm starting to think this is an intermittent problem Daily Motion are having, however if you're still concerned try installing and running wireshark for us whilst trying to stream a video on the DM site.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Darkness
Newbie
Posts: 6
Registered: 02-05-2013

Re: Dailymotion not working on plusnet

Alright, got wireshark running. Some videos seem to load fine but others don't.
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Dailymotion not working on plusnet

Very odd, the video you showed works for me, but not for Adam or Matt (from exactly the same Internet connection here in the office).
http://www.dailymotion.com/video/xzfxk4_fast-furious-6-final-trailer_shortfilms#.UYKMfvLDnDo
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
DaveyH
Seasoned Pro
Posts: 1,429
Thanks: 246
Fixes: 9
Registered: 15-11-2012

Re: Dailymotion not working on plusnet

Just tried DM on my PC via plusnet and with my VPN and trying to playback a video. just crashes my main browser (chrome) also tried with opera and that just fails to load the site altogether.
Superuser
Superuser
Posts: 1,830
Thanks: 421
Fixes: 5
Registered: 05-11-2008

Re: Dailymotion not working on plusnet

Also tried on my PN connection, i get the same outcome as the OP, using FF and Chrome.
Regards
Mike
           
Mike
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: Dailymotion not working on plusnet

I've just tried it, and initially got the same "please try again" message.
Refreshed the web page and it worked (on Chrome).
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Dailymotion not working on plusnet

http://www.dailymotion.com/video/xzfxk4_fast-furious-6-final-trailer_shortfilms#.UYKMfvLDnDo
Worked first time for me.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 3,380
Thanks: 4
Registered: 18-01-2013

Re: Dailymotion not working on plusnet

I've had recent issues with Dailymotion as well - I suspect it may be an issue at their end but that's just speculation.