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Dailymotion not working on plusnet

Darkness
Newbie
Posts: 7
Registered: ‎02-05-2013

Dailymotion not working on plusnet

The problem has been happening for two weeks now. Any videos on Dailymotion will not load at all and if it does, it'll give an error. I thought it was their site but I tried it on my 3g phone today and it worked perfectly. So something must be wrong on Plusnet.
98 REPLIES 98
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Dailymotion not working on plusnet

I'm going to assume that you've tried to watch videos on DailyMotiion from the same computer each time? Could it not be that causing the issue as we can access Daily Motion videos without any issues.
Could you try connecting your phone wirelessly to the router and trying the same video that worked over 3G?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Darkness
Newbie
Posts: 7
Registered: ‎02-05-2013

Re: Dailymotion not working on plusnet

I'm connected to my WiFi right now from my phone and I can't stream anything on there. Makes no difference if I'm on my PC or phone.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Dailymotion not working on plusnet

Just tried two or three videos on there without any problems.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Dailymotion not working on plusnet

Hi there,
We're going to recommend running a wireshark capture to help see if we can identify what's causing this. It's free to download here: http://www.wireshark.org/
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Dailymotion not working on plusnet

I just tried a couple from the office here (one from /us, one from /gb) and both failed with the dailymotion error screen (there seems to have been a problem with this video, please try again later) for some reason 😕 Not sure what happened but for me it looks like a problem on their side of things.
Darkness
Newbie
Posts: 7
Registered: ‎02-05-2013

Re: Dailymotion not working on plusnet

This is the error I get on my pc:

As I said, works fine on another network or 3g phone.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Dailymotion not working on plusnet

I'm starting to think this is an intermittent problem Daily Motion are having, however if you're still concerned try installing and running wireshark for us whilst trying to stream a video on the DM site.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Darkness
Newbie
Posts: 7
Registered: ‎02-05-2013

Re: Dailymotion not working on plusnet

Alright, got wireshark running. Some videos seem to load fine but others don't.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Dailymotion not working on plusnet

Very odd, the video you showed works for me, but not for Adam or Matt (from exactly the same Internet connection here in the office).
http://www.dailymotion.com/video/xzfxk4_fast-furious-6-final-trailer_shortfilms#.UYKMfvLDnDo
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
DaveyH
Champion
Posts: 1,946
Thanks: 453
Fixes: 12
Registered: ‎15-11-2012

Re: Dailymotion not working on plusnet

Just tried DM on my PC via plusnet and with my VPN and trying to playback a video. just crashes my main browser (chrome) also tried with opera and that just fails to load the site altogether.
ITWorks
Superuser
Superuser
Posts: 2,107
Thanks: 756
Fixes: 9
Registered: ‎05-11-2008

Re: Dailymotion not working on plusnet

Also tried on my PN connection, i get the same outcome as the OP, using FF and Chrome.
Regards
Mike
           

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

MsDizzie
Grafter
Posts: 132
Registered: ‎21-11-2012

Re: Dailymotion not working on plusnet

I've just tried it, and initially got the same "please try again" message.
Refreshed the web page and it worked (on Chrome).
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Dailymotion not working on plusnet

http://www.dailymotion.com/video/xzfxk4_fast-furious-6-final-trailer_shortfilms#.UYKMfvLDnDo
Worked first time for me.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
picbits
Rising Star
Posts: 3,432
Thanks: 23
Registered: ‎18-01-2013

Re: Dailymotion not working on plusnet

I've had recent issues with Dailymotion as well - I suspect it may be an issue at their end but that's just speculation.