DaiaBu: Poor data transfer rate in general, streaming issues in particular
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DaiaBu: Poor data transfer rate in general, streaming issues in particular
13-04-2012 8:31 PM
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For the past 3-4 weeks, the line has been atrociously unreliable for anything other than simple browsing. Youtube videos stream pathetically slowly, sometimes refusing to stream at all. Gaming is nigh on impossible with massive lag spikes. Browsing the Internet is still possible, but is noticeably slower and sometimes, pages refuse to load at all.
This has come on very suddenly, with absolutely no change in my hardware setup. My line on the BT speedtest reports 7.17Mbps downstream. The Plusnet site reports:
"Estimated line speed:
Not recorded (service activated before we introduced estimates).
Current line speed:
11.1 Mb"
Im using the ISP supplied Thomson router:
"Link Information
Uptime: 0 days, 0:26:58
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,140 / 16,016
Bandwidth (Up/Down) [kbps/kbps]: 444 / 14,486
Data Transferred (Sent/Received) [MB/MB]: 12.24 / 279.27
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 14.0 / 26.0
SN Margin (Up/Down) [dB]: 27.5 / 4.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 517 / 0
FEC Errors (Up/Down): 0 / 27,014,458
CRC Errors (Up/Down): 32 / 28,335
HEC Errors (Up/Down): 7 / 43,956"
Despite these good line speeds, video streaming is impossible most of the time. Could someone look into this, mikeb is not the only one suffering and it's becoming very frustrating.
Re: Poor data transfer rate in general, streaming issues in particular
14-04-2012 8:58 PM
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I'm looking at your router stats, is this really saying that your router has been on for just 26 minutes and in that time it has logged FEC Errors (Up/Down): 0 / 27,014,458
Looks sky high to me given the power on time. For example I've logged FEC Errors (Up/Down): 37 / 779,885 and my router has been powered up for 17 days.
MikeB is reporting a problem during a specific time frame if your problem occurs all the time, then perhaps try another router.
Regards
Bullet
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
14-04-2012 9:28 PM
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Re: Poor data transfer rate in general, streaming issues in particular
15-04-2012 10:00 PM
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Quote from: Bullet DaiaBu
I'm looking at your router stats, is this really saying that your router has been on for just 26 minutes and in that time it has logged FEC Errors (Up/Down): 0 / 27,014,458
Looks sky high to me given the power on time. For example I've logged FEC Errors (Up/Down): 37 / 779,885 and my router has been powered up for 17 days.
MikeB is reporting a problem during a specific time frame if your problem occurs all the time, then perhaps try another router.
Regards
Bullet
I've suffered a few random disconnections, and sometimes the only way to even get websites to work is to reboot the router - this accounts for the low uptime, I must have rebooted it prior to obtaining a log.
However, this is not a hardware fault. I have tried an entirely different router (Netgear DG834) and got the same symptoms. Also, the Thomson has been working fine otherwise.
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
15-04-2012 10:42 PM
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samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
16-04-2012 2:12 PM
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Have you tried a different filter? Are you using the test socket? Are the test results wired or wireless?
Jojo
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
16-04-2012 7:14 PM
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The results are for wireless connections on my PC/laptop. However, as before, this has never been a problem before, and Ive also suffered streaming services on devices that are hardwired to the router (my Freeview box for example can stream iPlayer to the TV).
Also, this can be a randomly occurring problem. Usually about this time (now 7.13PM) the problem crops up and streaming videos is impossible. However I've just opened a Youtube window and tonight, videos seem to be streaming with no problem whatsoever.
EDIT: Two hours later and the streaming speed has dropped again. Although browsing is still acceptable.
dick:quote
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
17-04-2012 10:40 AM
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Your current target SNR is 3dB, which gives more room for errors. I've raised this to 6dB which should help. It won't take effect immediately so let us know how it goes.
Jojo
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
17-04-2012 12:08 PM
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Quote from: DaiaBu
I've suffered a few random disconnections, and sometimes the only way to even get websites to work is to reboot the router - this accounts for the low uptime, I must have rebooted it prior to obtaining a log.
However, this is not a hardware fault. I have tried an entirely different router (Netgear DG834) and got the same symptoms. Also, the Thomson has been working fine otherwise.
Hi DaiaBu
Thanks for taking the time to come back to me and for confirming that you had tried a different router.
Have you formally logged this issue as an incident/fault with Plusnet ?
Have you tried running some streaming tests first thing in the morning (aka not when your VC connections to your local exchange are likely to be busy - ideally before 07:00, do these always work ok ) ?
FYI I found this site quite useful - http://www.bbc.co.uk/iplayer/diagnostics in proving that the fault was not with my ADSL line or router
Regards Bullet
jim:green quote fixed mod:end
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
24-09-2012 8:43 PM
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Thought I'd bump this thread rather than starting a new topic.
My internet connection was much improved for the past few months and I've been noticing much less in the way of slow streaming problems.
However, over the weekend, the problem seems to have come back. Browsing isn't much slower, but streaming is almost impossible and when I logged onto Steam earlier, the application took a good few minutes to connect - a process which usually takes seconds.
I have however just played an online game for over and hour and found no problems with lag or latency. But on exiting the game I tried Youtube again and found the same - videos basically not loading at all.
Is this is a network wide problem, or am I the only one experiencing this?
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
24-09-2012 9:14 PM
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Ex-Broadband Service Manager
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
24-09-2012 9:22 PM
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traceroute 23.62.1.172
traceroute to 23.62.1.172 (23.62.1.172), 30 hops max, 60 byte packets
1 192.168.0.1 (192.168.0.1) 4.280 ms 4.605 ms 5.380 ms
2 lo0-central10.pcl-ag06.plus.net (195.166.128.187) 33.558 ms 40.005 ms 40.505 ms
3 link12-central10.pcl-gw02.plus.net (84.93.249.182) 58.268 ms 60.108 ms 61.003 ms
4 xe-8-2-0.pcl-cr02.plus.net (212.159.1.10) 36.245 ms 36.740 ms 40.593 ms
5 ae1.ptw-cr02.plus.net (195.166.129.2) 41.173 ms 43.407 ms 44.893 ms
6 a23-62-1-172.deploy.akamaitechnologies.com (23.62.1.172) 33.964 ms * *
The attachment shows a graph of the speed during the transfer, not all of it, but the rest was much the same.
Edit: I just did the same video from Level 3 rather than Akamai, and it transferred at full speed the whole time, taking about 150 seconds.
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
25-09-2012 10:18 AM
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Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
25-09-2012 10:50 AM
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Ex-Broadband Service Manager
Re: DaiaBu: Poor data transfer rate in general, streaming issues in particular
25-09-2012 3:10 PM
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Quote from: ejs Edit: I just did the same video from Level 3 rather than Akamai, and it transferred at full speed the whole time, taking about 150 seconds.
Full speed being 298KB/s which is my line speed at the moment.
@Kelly
Quote from: ejs [tt]traceroute to 23.62.1.172 (23.62.1.172), 30 hops max, 60 byte packets
1 192.168.0.1 (192.168.0.1) 4.280 ms 4.605 ms 5.380 ms
2 lo0-central10.pcl-ag06.plus.net (195.166.128.187) 33.558 ms 40.005 ms 40.505 ms[/tt]
pcl-ag06
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