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DSL down for 2 hours

hamilton36
Grafter
Posts: 220
Registered: 13-08-2007

DSL down for 2 hours

I cannot connect to broadband. DSL down. Broadband light flashing on the router; internet light out ..... and it has been like that for over 2 hours.  Lucky I still have Pentium 1 and Win98 that works direct off a 'phone line, otherwise I would not be able to contact you at all.
What are you doing?
Alex
6 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: DSL down for 2 hours

Hi hamilton36,
Really sorry to hear you've lost connection.
We've ran a test and can see that you've lost sync. Can you raise us a fault here: http://faults.plus.net so that our Faults team can raise this to our suppliers?
Hopefully this will be resolved for you soon.
hamilton36
Grafter
Posts: 220
Registered: 13-08-2007

Re: DSL down for 2 hours

Linn K,
That link does not bring up the required page and with 56k modem I am not surprized.  You raise the fault please!  What would you have  done if I did not have an old computer and could not contact you at all?  Well! Do that now and asap, please!
Thanks,
Alex
Community Veteran
Posts: 38,408
Thanks: 999
Fixes: 58
Registered: 15-06-2007

Re: DSL down for 2 hours

You could phone in - current wait time is very little
    0800 432 0200
    0345 140 0200
hamilton36
Grafter
Posts: 220
Registered: 13-08-2007

Re: DSL down for 2 hours

Thank you Old  Jim. Just spoke to Chris; did the checks on the lines in the house and an engineer has been booked for Saturday morning.
Thanks again,
Alex
hamilton36
Grafter
Posts: 220
Registered: 13-08-2007

Re: DSL down for 2 hours

Just to let you know that the BT engineer has been and I have Internet connection again.  Aparently, they did some work on fibre broadband last Thursday I was wrongly connected to that.  The engineer described it as a "self-inflicted" fault.
Thanks again for your help on this. Much appreciated.
Best regards,
Alex
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: DSL down for 2 hours

No doubt this is what happened - http://www.okcheersbye.co.uk/kelly-communications/