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DSL connection is down

Horace935
Newbie
Posts: 1
Registered: 26-09-2016

DSL connection is down

I have reported a fault to plus net to which they sent me a email telling me how to go into the router settings which I have done and changed the internet username and password
I now get an error message saying the DSL connection is down
The wiring is all correct from the socket to the router - could this be a fault with the router - or is there anything else I can try
2 REPLIES
hitchhiker43
Aspiring Pro
Posts: 170
Thanks: 20
Fixes: 4
Registered: 06-07-2016

Re: DSL connection is down

was the connection down before you changed the username and password ?

Tp-link W8960n on longgggggggg line!
markhawkin
Aspiring Pro
Posts: 219
Thanks: 27
Fixes: 5
Registered: 17-07-2016

Re: DSL connection is down

@Horace935

 

Assuming the configuration of the router has no value to you (no special settings), it is a Plusnet "issue" router and you obtained it directly from Plusnet, resetting it and letting it pick up the configuration might fix everything.

I am the satisfied customer....