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DSL connection is down

why678
Dabbler
Posts: 12
Registered: 09-04-2014

DSL connection is down

Hi,
I am living in Sidcup and My plusnet connection is suddenly down this evening. I have changed to use a new ADSL filter socket, checked the line and used testing socket to connect but still doesn't work. Could you help to check for me urgently? Thanks.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 531
Fixes: 205
Registered: 01-01-2012

Re: DSL connection is down

Hi there.
I can see you've called in this morning and we've identified a issue with the telephone line which is causing your connection to be down.
Once this has been resolved your connection should be working again but if your still having issues please let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
why678
Dabbler
Posts: 12
Registered: 09-04-2014

Re: DSL connection is down

Hi Matthew,
Thanks. Could you know when the telephone line will be fixed? I got a SMS that it will be fixed on 17/Dec. could it be possible that will be fixed earlier?
Thanks,
Derek
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: 24-07-2014

Re: DSL connection is down

I've just checked your account. The 17th is an estimate given by Openreach. It's possible it will be sooner, but I've also see them take longer. It just depends on the complexity of the issue.
Tony
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
why678
Dabbler
Posts: 12
Registered: 09-04-2014

Re: DSL connection is down

Quote from: plusnettony
I've just checked your account. The 17th is an estimate given by Openreach. It's possible it will be sooner, but I've also see them take longer. It just depends on the complexity of the issue.
Tony

That's done now. Everything back to normal. Many thanks for your help!  Wink
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 531
Fixes: 205
Registered: 01-01-2012

Re: DSL connection is down

Glad to hear that's been fixed for you.
If you have any further issues let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team