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DSL connection is down
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DSL connection is down
12-12-2014 8:45 PM
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Hi,
I am living in Sidcup and My plusnet connection is suddenly down this evening. I have changed to use a new ADSL filter socket, checked the line and used testing socket to connect but still doesn't work. Could you help to check for me urgently? Thanks.
I am living in Sidcup and My plusnet connection is suddenly down this evening. I have changed to use a new ADSL filter socket, checked the line and used testing socket to connect but still doesn't work. Could you help to check for me urgently? Thanks.
Message 1 of 6
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Re: DSL connection is down
13-12-2014 9:48 AM
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Hi there.
I can see you've called in this morning and we've identified a issue with the telephone line which is causing your connection to be down.
Once this has been resolved your connection should be working again but if your still having issues please let us know.
I can see you've called in this morning and we've identified a issue with the telephone line which is causing your connection to be down.
Once this has been resolved your connection should be working again but if your still having issues please let us know.
Message 2 of 6
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Re: DSL connection is down
13-12-2014 2:39 PM
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Hi Matthew,
Thanks. Could you know when the telephone line will be fixed? I got a SMS that it will be fixed on 17/Dec. could it be possible that will be fixed earlier?
Thanks,
Derek
Thanks. Could you know when the telephone line will be fixed? I got a SMS that it will be fixed on 17/Dec. could it be possible that will be fixed earlier?
Thanks,
Derek
Message 3 of 6
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Re: DSL connection is down
13-12-2014 5:29 PM
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I've just checked your account. The 17th is an estimate given by Openreach. It's possible it will be sooner, but I've also see them take longer. It just depends on the complexity of the issue.
Tony
Tony
Message 4 of 6
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Re: DSL connection is down
19-12-2014 4:35 PM
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Quote from: plusnettony I've just checked your account. The 17th is an estimate given by Openreach. It's possible it will be sooner, but I've also see them take longer. It just depends on the complexity of the issue.
Tony
That's done now. Everything back to normal. Many thanks for your help!
Message 5 of 6
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Re: DSL connection is down
19-12-2014 4:38 PM
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Message 6 of 6
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