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DSL activation date tomorrow, but went live today - authentication fail

Community Veteran
Posts: 3,274
Thanks: 339
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Registered: ‎24-10-2013

DSL activation date tomorrow, but went live today - authentication fail

My activation date for DSL is tomorrow, but came home today and saw that the "broadband" light is now solid green, meaning that the line must now be active.
Router also showing sync speeds of 15 down and 0.5 up.
However, authentication keeps failing (router has auto configured itself with my user/pass).
Tried manually re-entering the password, but still authentication fail.
I guess i need to wait until tomorrow for someone to flick a switch or is there anything else i can do just now ?
12 REPLIES
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Community Veteran
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Registered: ‎15-06-2007

Re: DSL activation date tomorrow, but went live today - authentication fail

phone up
Community Veteran
Posts: 3,274
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Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

was hoping one of the plusnet guys would be here to look at it.
Superuser
Superuser
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Registered: ‎30-07-2007

Re: DSL activation date tomorrow, but went live today - authentication fail

The PN guys who monitor these forums work 9 to 5.
Community Veteran
Posts: 6,735
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Registered: ‎02-02-2008

Re: DSL activation date tomorrow, but went live today - authentication fail

Just because the physical line is connected and can sync doesn't mean it's yet configured in the exchange to even allow authentication and routing.
Wait until the activation date for BT to finish their configuration work.  Wink
Community Veteran
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Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

indeed, however i've been thru these many times to know that the work is often done before the advertised date.
the fact that the technicolor router has pulled down my user details (via the auto setup) suggests that the line is indeed active, and it's just my actual account that hasn't activated yet.
dick:quote
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
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Registered: ‎13-07-2012

Re: DSL activation date tomorrow, but went live today - authentication fail

Morning,
Your account was activated in the early hours of this morning and I can see you're now connected.
Hope all is ok!
Community Veteran
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Registered: ‎02-02-2008

Re: DSL activation date tomorrow, but went live today - authentication fail

Quote from: chenks76
router has pulled down my user details

Is that how it works, or are they sent out pre-configured? (I haven't installed a new one for some time.)
Community Veteran
Posts: 3,274
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Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

they are pre-configured, but not with your specific login.
the router pulls down your individual userid once the line goes live.
Community Veteran
Posts: 3,274
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Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

Quote from: chrispurvey
Morning,
Your account was activated in the early hours of this morning and I can see you're now connected.
Hope all is ok!

thanks.
my upload speed is rather low... 485Kbps (or there abouts).
can this be increased?
i believe by default any new connections are capped and they need to be manually uncapped to see an increase?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: DSL activation date tomorrow, but went live today - authentication fail

I've placed an order to uncap your upload which will roughly double your upload speed. This will complete on Monday for you.
Community Veteran
Posts: 3,274
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Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

nice one.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: ‎24-10-2013

Re: DSL activation date tomorrow, but went live today - authentication fail

this has now been uncapped.
connection is now 14.647 / 1.272
think i've seen a tiny drop in downstream, but hey ho.