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DSL Speed issues

Uro
Newbie
Posts: 9
Registered: 26-06-2013

DSL Speed issues

Hiya,
My connection has been stable at 10meg down / 1.1 meg up with a steady 30-40ms ping ever since I got someone at PlusNET to sort out my IP Profile a good few months ago.  
Now, tonight my connection dropped out for 5 minutes or so, and has reconnected with the following:
Router Link Information

Uptime: 0 days, 0:04:41
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 440 / 11.606
Data Transferred (Sent/Received) [MB/MB]: 1,71 / 13,72
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 18,5 / 38,0
SN Margin (Up/Down) [dB]: 27,3 / 2,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 27 / 0
FEC Errors (Up/Down): 0 / 2.341
CRC Errors (Up/Down): 0 / 42
HEC Errors (Up/Down): 0 / 192

BT Wholesale Broadband Performance Test
Broadband Speed Test Results
Download Speed: 8.29 Mbps
Upload: 0.37 Mbps
Ping: 52.75ms
PlusNET Member Centre Line Speed:
Estimated line speed:
   8Mb (This may vary between 6.5Mb and 14Mb) - Checked on 2013-09-08 13:46:12
Current line speed:
   8.8 Mb

Attatched the BTW Performance Test Diagnostic results.


I restarted my router about 20 minutes after I reconnected at this sync and got the same, so now my steady 10meg download is borked, my game streaming is impossible at any sort of watchable quality (think minecraft through the bottom of a jam jar) and my ping has jumped by ~20ms.
Anything I can do to sort this? Besides getting my profile sorted again :/
6 REPLIES
Superuser
Superuser
Posts: 9,579
Thanks: 955
Fixes: 54
Registered: 06-04-2007

Re: DSL Speed issues

Current line speed should sort itself out automatically within 24 hours (if the automatic update system works). Your upload is now capped - were you expecting that?
David
Uro
Newbie
Posts: 9
Registered: 26-06-2013

Re: DSL Speed issues

Nope I wasnt expecting that at all  Undecided
Any reason why my upload is now capped?  I'll be looking at different providers if thiers nothing that can be done to rectify it.
Superuser
Superuser
Posts: 9,579
Thanks: 955
Fixes: 54
Registered: 06-04-2007

Re: DSL Speed issues

Plusnet will place an order to uncap again. Do you have a fault investigation ongoing that might have led to it being capped?
David
Uro
Newbie
Posts: 9
Registered: 26-06-2013

Re: DSL Speed issues

Yea but that was more for the sake of my Technicolor router consistently putting the red DSL light on when thiers nothing wrong, pings have jumped super high too
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: DSL Speed issues

Hi there,
Sorry about that, it'll be because we hadn't marked the upload increase on your account so when the interleaving was added as part of the fault process it capped the upstream. I'd be happy to remedy both of those but would rather wait until the fault is fixed first, just to make sure it's not interfering with anything.
Uro
Newbie
Posts: 9
Registered: 26-06-2013

Re: DSL Speed issues

Hi Matt, to the rescue again  Grin
That would be great if you could do it once the fault is sorted out  Smiley