DSL Link down since Monday :-(
Hi there,
Since Monday afternoon (21st September), my router has been unable to get connected to the broadband.
The DSL sync light is off on the router and the router admin console just says "disconnected". When running the setup wizard on the Netgear DG834GT, it simply says:
The Setup Wizard was unable to detect the Internet connection
The Wizard was unable to establish a connection.
Please check the DSL cable before continuing
I've tried a different router and that says "DSL Link down". I've tried different microfilters, have unplugged everything, except for the broadband and have tried different rj11 cables between the socket and the router - still nothing
The phone line for voice calls is working fine
Does anyone have any ideas? I'm meant to be working from home all next week (little one on the way imminently) - pretty stuck without this link to be honest.
Nothing changed on the home phone setup for years, went ont the ADSL2+ a while back with no problem.
The exchange is only 300 metres from my house
The only thing that has ever looked dodgy is the phone mast that has about 20 houses connected to it, but the phone is working ok.
Anybody have any ideas at all - I've been through the broadband fault checker and done everything it has suggested and its not raised a ticket - that was Friday and I've heard nothing since. - Question raised is ID: 30132268
Thanks for your time and thoughts
Cheers
Andy
Since Monday afternoon (21st September), my router has been unable to get connected to the broadband.
The DSL sync light is off on the router and the router admin console just says "disconnected". When running the setup wizard on the Netgear DG834GT, it simply says:
The Setup Wizard was unable to detect the Internet connection
The Wizard was unable to establish a connection.
Please check the DSL cable before continuing
I've tried a different router and that says "DSL Link down". I've tried different microfilters, have unplugged everything, except for the broadband and have tried different rj11 cables between the socket and the router - still nothing
The phone line for voice calls is working fine
Does anyone have any ideas? I'm meant to be working from home all next week (little one on the way imminently) - pretty stuck without this link to be honest.
Nothing changed on the home phone setup for years, went ont the ADSL2+ a while back with no problem.
The exchange is only 300 metres from my house
The only thing that has ever looked dodgy is the phone mast that has about 20 houses connected to it, but the phone is working ok.
Anybody have any ideas at all - I've been through the broadband fault checker and done everything it has suggested and its not raised a ticket - that was Friday and I've heard nothing since. - Question raised is ID: 30132268
Thanks for your time and thoughts
Cheers
Andy
Hi Jameseh,
Checked with my wife and shes says the internet is now working and the sync light has come back on on the router, but its extremely slow - nowhere near as fast as it was until the outage.
She ran the broadband speed check for me, and where it was 1.54MB's downstream previously, it now only returns 472k downstream - she ran it at various times of the day for me.
She rebooted the router a couple of times, but no difference - she says browsing in general is extremely slow and has resorted to using a 3g dongle instead.....
Any ideas?
Thanks
Andy
Checked with my wife and shes says the internet is now working and the sync light has come back on on the router, but its extremely slow - nowhere near as fast as it was until the outage.
She ran the broadband speed check for me, and where it was 1.54MB's downstream previously, it now only returns 472k downstream - she ran it at various times of the day for me.
She rebooted the router a couple of times, but no difference - she says browsing in general is extremely slow and has resorted to using a 3g dongle instead.....
Any ideas?
Thanks
Andy