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DSL Light Flashing - Won't connect to Internet!

JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

DSL Light Flashing - Won't connect to Internet!

I can't get my ASUS RT-N66U to connect to the Internet, I'm on PlusNet fibre, the Openreach modem has all lights green and DSL flashing green. It used to work fine but suddenly stopped working.
I'm using PPPOE and typing in the correct username and password. It just times out when trying to find a connection, asking would it like to search for a connection again.
What do I do?
10 REPLIES
Community Veteran
Posts: 1,616
Thanks: 22
Registered: 29-06-2010

Re: ASUS RT-N66U - Won't connect to Internet!

If the DSL light on the OR modem is flashing, you need to raise a fault ticket - https://portal.plus.net/apps/kbdfaults
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: ASUS RT-N66U - Won't connect to Internet!

Is the Asus router at the trying to find the connection page or full router page (with all the options)?
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: ASUS RT-N66U - Won't connect to Internet!

Oh right, yes the DSL light is flashing green.
Community Veteran
Posts: 1,292
Thanks: 30
Fixes: 4
Registered: 22-06-2012

Re: ASUS RT-N66U - Won't connect to Internet!

Try this from the BT faults page:
"
The DSL light is flashing green, on my Openreach modem. What should I do?
Your modem is connecting and may flash for a few minutes.
If it continues to flash:
    Check the DSL socket and make sure the cable is firmly connected. The other end of the cable should be firmly connected into the telephone line face plate.
    Your modem could have over-heated. Make sure it's in well ventilated, free-air and:
    1. Power off for 10 minutes.
    2. Power back on and wait a few minutes for the lights to come back on.
    Try resetting the modem:
    1. Press and hold down the Reset button on the back of the modem for 5 seconds.
    2. Release the button and wait a few minutes for the Power light to come on.
    Try disconnecting the power cable - wait a few minutes & then reconnect. After a few more minutes the Power light should come on."
Good luck.
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: ASUS RT-N66U - Won't connect to Internet!

I've raised a support ticket Question #76042552
But as yet have no reply. So I'm without the internet I'm paying for.
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: DSL Light Flashing - Won't connect to Internet!

Still nothing yet. No response at all.
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: DSL Light Flashing - Won't connect to Internet!

Still no contact from anyone since I submitted the ticket!
Without the internet still.  Angry
Plusnet Help Team
Plusnet Help Team
Posts: 13,471
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: DSL Light Flashing - Won't connect to Internet!

Hi JamesU2002,
Really sorry about the issue. We do our best to respond to faults within 72 hours of being raised to us. We understand how frustrating it can be to be without broadband, especially after things running smoothly for a long while but you should have a response soon.
Quote
So I'm without the internet I'm paying for.

We should be crediting you for any downtime experienced when we're sure that the fault has been resolved. I'd recommend mentioning that at the time to make absolutely sure that gets done.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
JamesU2002
Grafter
Posts: 34
Registered: 01-03-2013

Re: DSL Light Flashing - Won't connect to Internet!

Will I get some form of response today? It would be nice to know when it might possibly be fixed!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: DSL Light Flashing - Won't connect to Internet!

I can see that our faults team have picked your ticket up this morning and they due to call you later today.
I also see you're now connected.