DSL Broadband speeds limited to half, possible noise on line.

[#1]

Three more drops..

They wouldn't send a text saying "work completed" before looking at it would they? Text was 20 minutes or so after he left, and he said the thing was 300 metres away. It does say "the work was completed, if you have any more issues, contact your provider".

Will check later.

It'll probably end up just being the router.

[#2]

Was weird because he called before showing up to ask me if my Internet was OK. I asked him what he meant and he said an engineer had been (the previous one) and "was the problem fixed now?" I said "no, which is why I need another one". Eh..

He seemed convinced there was no issue.

[#3]

Tried a factory reset on router last night and it was up for a bit without issue.
First thing I see today is the router flashing orange twice within 5 minutes.

Given that the Internet didn't drop between the time the engineer left to "fix the problem at the cabinet" and the time I got a text saying the problem was fixed, I don't see how he could have fixed anything there. I don't believe he even looked at it.

[#4]

Yeah. Still not fixed.
Such a weird thing.
Light was blue, then I turned on laptop, and every time after a minute or two browsing after start up, the router flashes orange and connects again and some lower speed. As if simply using the Internet kills the connection.

I think I was better off turning off the router while at work, fewer disconnects, fewer speed downgrades.

Nothing was fixed.

Multiple disconnects.

I don't think it's the router, but if I were to pretend to believe that the openreach engineer (company name was Kelly's rather than OR branded) actually looked at the cabinet, what other options are there?

The router? Some part of the copper wiring or connectors being damaged, or (far less likely) malware or other hostile shenanigans. I've tried different power sockets for router too, though I had sockets OK'd by my power company when I recently had smart meter installed.

[#5]

99% of the time the problem is between the chair and the keyboard.

It'll probably end up being my fault somehow.

[#6]

@alexrpm Good morning and I am so sorry to hear of your predicament with the broadband.

I tried calling you to progress the issue with  the service, unfortunately I could only leave a voicemail, as I was unable to speak with you and for the length of time this has been ongoing, I would suggest to contact us on 03301239123 so that this matter can be looked at in full. 

I hope this helps

[#7]

I marked this as fixed as it was behaving last night, but still having issues and DLM related speed downgrades.

Moderator's note:Fix removed

Seemed fine overnight, but started using it today and getting a chain of disconnects.

I am not likely to answer calls due to different sleep/work hours, ring tones are muted/off, as much as I appreciate the surprisingly pro active support team.

I don't know what can be said over a call that can't be emailed or messaged.

I don't know what can be broken, I haven't tried using my back up BT home hub 5 router yet, but idk if I ought to, in case it confuses DLM/other things some more.

I have tried replacement phone line cable, and factory reset on router.

My IP4 config has DNS set up to 1.1.1.1 and 8.8.8.8 respectively, but I have tried it with auto with same issues.

The one time I had this before and it was fixed, the engineer said he'd looked at cabinet and didn't need to visit inside the apartment which I'm getting pretty tired of.

[#8]

Switched to a different inferior spec BT router and stability seems much improved. Had possibly one or two drops, instead of extremely regular ones.

Starting to suspect it was the Smart Hub 2 router after all, unless smarter people at Plusnet or Openreach can argue otherwise based on line tests and such.

I still have DLM related lower internet speeds from recent drops after engineer left, but presumably those will slowly go up over time again, and they haven't throttled down to a quarter of the speed again so it's manageable.

I hear FTTC connections can only be manually DLM reset in person, but I'd rather not have a third visit.

Thank you plusnet staff for being aggressively helpful with organising openreach engineers and for all the communication.

[#9]

And again, constant drops during competitive gaming. Utterly worthless service.

[#10]

To be fair it's off and on, but a few drops in a row tonight excessively.. No clue what can be causing it. Tried back up router and exact same behaviour. The cables I use now are nice shielded twisted pair cables.

Speed doesn't seem to go up or down from 43.9mbs which is good in that if it went lower again it'd be unbearable for my needs, but it's obviously lower than the probably overstrained 79.9.
Lower than 50ish is definitely noticeable.

Sometimes I imagine it's people using the buildings door jolting cable, or the rain, or just busier time traffic issues. Was pretty bad until 1amish then calmed down.

I can't have more engineers over, tired of them, so this is just a moan. Haha.

Hopefully sorts itself out.

[#11]

Is this FTTC or SOGEA?

If FTTC, is the phone line noisy?

Theres a fair possibility you’ve got an intermittent fault due to damp joints.  Such faults can self-heal in the presence of test voltages on the circuit, indeed and inbound call can do the same.

In some circumstances a line can test clean when tested from the premises yet still (correctly) report a fault when tested from the exchange end.

Try running the automated diagnostic bot - see the link below.

[#12]

Hi, thanks for your reply.

Currently down to about 32mbs which is awful. I need 45-50 to use Geforce Now comfortably, and the drops are still sporadic.

FTTC.

I don't really know what you mean about diagnostics bot, most of those links go to the same page, but I've followed all the guides on troubleshooting connections.

I am unable to test noise with a phone as I do not have one. Haven't tried this router program yet but it looks interesting. Not sure I like loading exes and putting router log in details into them. Seems a big security no no, lol. Generally.

Just want this fixed.. it's been months.

Socket was checked by engineer, router to socket cables were upgraded, different routers were tried.

Sometimes the internet will drop simply when I connect my phone via wifi (laptop is on ethernet).

It is unfortunate I can't just come off DLM with FTTC, as the drops are not more frequent or less WHATEVER the speed is dropped to. I just get constantly decreased speed which is a much bigger issue personally than drops alone.

[#13]

@alexrpm 

It will be helpful of you can attach the Hubs event log and details of the connection

For a Hub Two they are found on the Hub by navigating from the home page

>Advanced settings >Technical log >Information and >Event log.

Both can be exported as a .CSV file - you need to hide your username from the Information export. 

Both should reveal details of your connection and a history of what is happening with your connection.

Have you checked if Openreach Full Fibre is available to you? Use this link

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome 

You are looking for WBC FTTP under Featured products.

[#14]

Phone and broadband diagnostic links now go to the same page (due to Plusnet changing the diagnostics), so that’s not exactly most of the links.

Theres noting to down load, you just run the test bot.

If you’ve have a compatible router, then the router stats program on one of the other links might be helpful.  Perfectly safe code no security risks inspecting the router’s line metrics.

Doing nothing is not going to help deliver improvements.  One big issue with intermittent faults is the risk they are not present during fault detection tests.