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DNS problems

Db2102
Newbie
Posts: 3
Registered: 07-07-2012

DNS problems

Hi,
Just wondering if anyone can help at all. I joined Plusnet a few months ago and ever since I have had DNS connection problems. My connection is usually fine during the day but come 21.30 it drops out. I can almost set my watch by it. I am now getting fed up with it as I often want to use the net at night but become unable to do so. I have tried changing to Google's DNS settings but the problem remains. Sometimes if I reboot the router it will be ok for 5-10mins then drop out again.
Does anyone have any suggestions?
7 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: DNS problems

Set the DNS servers in your computer - does this fix it
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: DNS problems

What makes you think it is a DNS problem? It sounds as though you could be losing sync with the exchange. What modem/router are you using?
If it's the 582n do the Power and Broadband lights stay solid green or does the Broadband light start flashing?
Posting your modem/router DSL stats (click on View more) could be helpful.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: DNS problems

Hi Db2102,
What router are you using? I'd suggest leaving your router on 24/7 as well as checking your idle timeout and setting it to always on, as an awful lot of those disconnections are happening at 30 minutes on the dot.
Jojo Smiley
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: DNS problems

How odd, those (similar) length intervals on Wednesday (2), Saturday and Sunday where there are no drops. Was your computer on during those times? Was there anything else on (or off) during those times that is usually off (or on)?
Db2102
Newbie
Posts: 3
Registered: 07-07-2012

Re: DNS problems

Hi, thanks for your replies. I am using a D-link DSL2680 router I had from my previous provider. My speed isn't great as I live in a rural area,  but I cannot understand the constant disconnections.
I will try leaving the router on and see if that helps, although I did try that a few weeks ago without much success.
As for changing the idle setting, how do I do that? (apologies I am a techno-phobe!).
Yes the computer was on on the wed,sat,sun unfortunately I wasn't in so cannot say what else was on. Nothing usual though that isn't normally on. Probably the tv but that is only freeview not sky/cable and not connected to the internet.
Thanks for your help, and any further advice would be much appreciated.

Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: DNS problems

Go to the page where you set up the user name and password in the router. On that page is a box labelled Idle Time Out; make sure it is set to 0 (any other setting is wrong!).
(Manual found at: ftp://ftp.dlink.co.uk/dsl_routers_modems/dsl-2680/manual/DSL-2680_A1_Manual_EU_1.0.pdf - see page 23)
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Db2102
Newbie
Posts: 3
Registered: 07-07-2012

Re: DNS problems

Thank you
adie:quote