DNS on HomeHub 4
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DNS on HomeHub 4
02-01-2016 7:34 PM
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Would I be better reverting to the Technicolour router? TYIA
Re: DNS on HomeHub 4
02-01-2016 7:37 PM
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Using BT instead of Plusnet DNS shouldnt cause any issues but for troubleshooting i would go back to the TG582n(technicolour) and see what speeds you get there
Re: DNS on HomeHub 4
02-01-2016 7:43 PM
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Ideally they should be determined by PlusNet's DHCP server.
The TG582n does disclose more helpful line data than do BT's locked down hubs.
Please look at the speed issues thread and post the information requested there.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: DNS on HomeHub 4
02-01-2016 7:48 PM
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As far as I recall the DNS in the HH4 when used on a PN connection were PN's DNS but just in case there are differences - was that a type A or a type B. Perhaps you could quote the DNS settings that you had, that would help
As for changing the DNS in the HH5 a link to how to do that would be extremely interesting.
Before you go doing any swapping of modem/routers whilst you have the HH on line, can you copy and paste the Helpdesk page - on the Troubleshooting Tab. Remember to redact your username, the serial number and MAC address and perhaps your SSID.
Re: DNS on HomeHub 4
02-01-2016 7:57 PM
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The reason I went to a HH4 was for - looks and a hoped for improvement in wi-fi. I can't get much in the way of info out of it, but have posted below what I can get.
BT http://www.speedtest.btwholesale.com/PerformanceTesterWS/ gives me.....
1. Best Effort Test: -provides background information.
Download Speed
3.03 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.03 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
Ping is up around 220ms measured on the Ookla test site.
From the HH4
Product name: BT Home Hub
2. Serial number: +068340+NQ31689334
3. Firmware version: Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 17/12/15
4. Board version: BT Hub 4A
5. ADSL uptime: 0 days, 01:00:28
6. Bandwidth: 448 / 8128
7. Data sent/received: 50.1 MB / 89.5 MB
8. Broadband username: xxxxxxxxxxxxxxxxxxx@plusdsl.net
9. BT Wi-fi: No
10. 2.4 GHz Wireless network/SSID: xxxxxxxxxxxxxxx
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security: WPA and WPA2
13. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID: xxxxxxxxxxx
15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: Automatic (Smart Wireless)
18. Firewall: Default
19. MAC Address: xxxxxxxxxx
20. VPI/VCI: 0 / 38
21. Modulation: G.992.1 Annex A
22. Latency type: Interleaved
23. Software variant: -
24. Boot loader: -
I don't think there's much of use there...
Re: DNS on HomeHub 4
02-01-2016 8:00 PM
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DNS currently set as....
Default gateway: 195.166.128.185
Primary DNS: 212.159.6.10
Secondary DNS: 212.159.6.9
Link to the HH5 settings article
https://community.bt.com/t5/Connected-Devices-Other/Manual-DNS-settings-please-for-home-hub-5/m-p/14...
Re: DNS on HomeHub 4
02-01-2016 8:02 PM
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Re: DNS on HomeHub 4
02-01-2016 8:02 PM
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The speed test is woefully low.
The one piece of essential information is the PN profile - see the 'current speed' link below - you will need to log into the PN user portal.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: DNS on HomeHub 4
02-01-2016 8:05 PM
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Telephone number:
xxxxx
Phone exchange:
KIRKBRIDE
Estimated line speed:
8Mb (This may vary between 7Mb and 8Mb) - Checked on 2015-12-15 19:57:41
Current line speed:
7.15 Mb
Re: DNS on HomeHub 4
02-01-2016 8:08 PM
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KIRKBRIDE - Scotland! There have been a number of evening capacity issues up in Scotland over the last 2 weeks, but they are supposed to have been fixed.
Were the BT speed tests performed over wifi or an Ethernet cable, with wifi switched off on the PC? Connecting a cable without switching off wifi does not assure that wifi will not be used for internet connectivity.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: DNS on HomeHub 4
02-01-2016 8:09 PM
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Quote from: Darkfire Those DNS servers are Plusnet's, those are the alternative DNS details
Thanks - at least that settles that one!
Re: DNS on HomeHub 4
02-01-2016 8:12 PM
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Over ethernet - wifi was on, but usually get an easy 6.5 no matter what's connected.
I'll try again later with the wifi off!
Thanks
Re: DNS on HomeHub 4
02-01-2016 8:19 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: DNS on HomeHub 4
02-01-2016 8:25 PM
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OK - I've redone speed test with only this one computer on the network, wifi and phones etc all disconnected.... (That's quite a task!)
6.76 down
0.36 up
Ping 46.13
So much better and probably means I need to get rid of kids etc... but I'm still thinking that's not running at it's best.
Re: DNS on HomeHub 4
02-01-2016 8:36 PM
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Unless you can get a WBC 21CN service (ADSL2/2+) you are not likely to see better - looking here http://usertools.plus.net/exchanges/ - suggests that ain't going to happen soon. Also note that there has been a recent MSO on the exchange..
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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