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DNS Issues

RedDinger
Newbie
Posts: 2
Thanks: 1
Registered: ‎16-02-2021

DNS Issues

I have had a lot of issues with DNS being resolved. Either slow response or time outs. 

I have changed the DNS server in all of my devices and its all fine now. 

Is there a known issue with DNS resolution on the router? If so, when will it be fixed?

3 REPLIES 3
Gel
Aspiring Champion
Posts: 2,335
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: DNS Issues

RedDinger
Newbie
Posts: 2
Thanks: 1
Registered: ‎16-02-2021

Re: DNS Issues

I assume its Hub 1 then as I cant change the DNS. However, you can change the DNS on your PC, Tablet and Phone. 

But you misunderstood what I was asking. I changed the server on my stuff because there was a problem with loading websites. Using a different DNS fixed it.

I'm asking if this is a known issue with the hub. Slow or unable to connect to sites. 

MisterW
Superuser
Superuser
Posts: 14,709
Thanks: 5,499
Fixes: 393
Registered: ‎30-07-2007

Re: DNS Issues

@RedDinger since you've posted in the ADSL board , I would assume you have a Hub Zero not a Hub One. You can check which by looking here https://www.plus.net/help/broadband/router-setup-guides/

If you have a Hub Zero then there is no known problem.

If you really have a Hub One then there is a known intermittent DNS problem with some units. A firmware fix has not been formally released but you could add a post to this thread https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/td-p/1766082/page/2 requesting a pre-release update to your router.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.