Re: DLM

jaym0nd · ‎08-02-2013

Hi
I had my Fibre Broadband activated on Friday 22
Is there DLM active on my line?
Cheers

dvorak · ‎11-01-2008

DLM is always active.. in what context do you mean?

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jaym0nd · ‎08-02-2013

I have accidentally unplugged my Modem from the mains sockets a few times and think I have lost some speed.

Is there any chance of my profile reset?

AndyH · ‎27-10-2012

I believe it should automatically increase again as long as you don't disconnect.

Chris · ‎05-04-2007

Quote
Is there any chance of my profile reset?

On fibre, unfortunately not. This has to be done by an engineer as a result of a fault investigation.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.

Bright · ‎02-02-2013

As AndyH said, most of the time it should adjust itself automatically. And as Chris said, if your profile has been capped as a result of DLM intervening with what it thinks is severe instability, it needs to be reset by a BTOR engineer. Probably best to leave it for a couple of days and see if it returns to normal.
You can check the actual value of your BT IP profile by running the BTW speed test - click the Further Diagnostics button after the first test to run the second stage which displays your profile.