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DLM reset request

Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

DLM reset request

I would like to request DLM reset on my line as my estimated speed on BT site is between 69MB-80MB. I am quite close to my fibre cabinet so I know my line can handle full speed as it did for 18 months without any issues. Currently my profile is stuck on 67MB, don't get me wrong this is still very good but once you get use to higher speeds then you don't want go back do you.
Just to let you know that my profile is stuck on 67MB since December. When BT site is telling me that my line should be able to achieve between 69MB-80MB then I think that's what I should be getting not slightly below in my opinion
11 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: DLM reset request

If you could pop a note onto Ticket: 83061564 requesting a DLM Reset, I'll give Dan a nudge for you and he should be able to get something arranged for you.
Chris Pettitt
Cloud Environments Engineer
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: DLM reset request

Done, you are a star Chris much appreciated.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: DLM reset request

Great stuff, I'll give Dan a quick nudge and we'll get that arranged for you.
Chris Pettitt
Cloud Environments Engineer
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: DLM reset request

@Chris, sorry to be impatient but have you got any update regarding arranging DLM reset. I can fully understand you guys have your hands full with all kind issues lately.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: DLM reset request

Hi Inam,
I'm expecting Dan to get this picked up for you within the next 24 working hours - sorry for the delay.
Chris Pettitt
Cloud Environments Engineer
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: DLM reset request

Thanks for the quick reply Chris, much appreciated.
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: DLM reset request

Can some one change my plus net profile to align with my sync profile please, see the pictures below:
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: DLM reset request

That's been changed for you, Inam.
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: DLM reset request

Linn you changed my profile to 61MB, what I meant was change it to 72.37MB same as my sync speed.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: DLM reset request

Apologies, that's been changed correctly for you now Smiley
Inam
Grafter
Posts: 93
Registered: ‎26-10-2013

Re: DLM reset request

Thanks Linn, all seems Ok now!