DLM Reset
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DLM Reset
30-08-2022 11:46 AM
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Hi,
I swapped out the Plusnet router and my sync speed has gone from 34999 to 39999. See attachment. How can I go out requesting a DLM Reset?
Thanks
Re: DLM Reset
31-08-2022 10:18 AM - edited 31-08-2022 10:19 AM
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Re: DLM Reset
31-08-2022 10:26 AM - edited 31-08-2022 10:28 AM
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Hi @stewp
Have you checked your line performance https://speedtest.btwholesale.com/ make sure you perform the Additional Diagnostics as this reports your current IP Profile
You can report a fault here https://www.plus.net/help/report-a-problem/broadband/#broadband for ADSL/VDSL use the text service
Re: DLM Reset
07-09-2022 12:07 PM
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Hi @stewp, sorry for us taking a long while to get back to you, I've just submitted a DLM reset for you and that should take effect within the next 24 hours. Please let us know how you get on.
Re: DLM Reset
08-09-2022 1:35 PM - edited 08-09-2022 1:37 PM
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Hi,
My ISP change went through today. I tried multiple times to get on touch with PLUSNET the week before I decided to move ISP and during the process. Unfortunately we ran out of time and we never got a suitable deal over the line. Twice I was sent a good deal which I would have accepted, but both times PLUSNET told me these deals had expired when I called within a day or 2.
I realize this was a separate issue, but it's took nearly 2 weeks to get back to me. When I initially called PLUSNET, I was told that I would be essentially giving up an award winning service. I may come back to PLUSNET down the road as the connection etc had been great for the past 9 years, but recently I feel like the customer service has failed at every turn.
Thanks, Stewp.
Line stats incase anyone cares:
Bottom 2 is the PLUSNET Hub One
I then changed to a TPlink VR600 as PLUSNET would not send me a replacement hub.
Final speed test is new ISP.
Re: DLM Reset
08-09-2022 2:01 PM
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Thanks for the update @stewp and I'm sorry to see that you're moving on. You've got to do what's right for you and please do shout up if there's anything else I can help with.
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