cancel
Showing results for 
Search instead for 
Did you mean: 

DLM Reset

FIXED
MinniMan
Dabbler
Posts: 21
Thanks: 3
Registered: ‎07-12-2019

DLM Reset

Can someone reset the DLM on my line and turn off interleaving? My speed has been stuck on 67 mbps for a while and my ping has increased to 30ms.

13 REPLIES 13
dvorak
Moderator
Moderator
Posts: 29,655
Thanks: 6,668
Fixes: 1,485
Registered: ‎11-01-2008

Re: DLM Reset


Moderators Note


This topic has been moved from Full Fibre to Broadband

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: DLM Reset

I've had a look and I can see the latest profile for your line is "Downstream: 0.128M-80M with no error protection. Upstream: 0.128M-20M with no error protection" so there's no banding or artificial restriction on your speed.

Is your router plugged into your master telephone socket? If you haven't already, can you try the test socket explained Here? That'll rule out any issues with the internal phone wiring of your property. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MinniMan
Dabbler
Posts: 21
Thanks: 3
Registered: ‎07-12-2019

Re: DLM Reset

I have 5C MK4 master socket and I don't have microfilter for the test socket.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: DLM Reset

Ah okay, do you still have the box for the router we've sent you? We'd have included a microfilter with it. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MinniMan
Dabbler
Posts: 21
Thanks: 3
Registered: ‎07-12-2019

Re: DLM Reset

I don't have the box anymore.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: DLM Reset

OK no problem. What type of master socket do you have? Is it an Openreach 5C? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MinniMan
Dabbler
Posts: 21
Thanks: 3
Registered: ‎07-12-2019

Re: DLM Reset

Yes, 5C. It's the one that looks like the attached image.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: DLM Reset

Cool. Yeah that's the latest. As your speed's below the estimates of your line, I think it's worth arranging an Openreach engineer to take a closer look. When could you be available for a visit? The engineers are available weekday timeslots (and occasionally Saturday's) of 8am to 1pm or 1pm to 6pm.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MinniMan
Dabbler
Posts: 21
Thanks: 3
Registered: ‎07-12-2019

Re: DLM Reset

I live on the top floor in a block of flats and both my lifts have broken down so I don't want to put the engineer at a inconvenience. Are you sure you can't just reset the DLM on my line or on my profile?

jab1
Legend
Posts: 17,772
Thanks: 5,779
Fixes: 267
Registered: ‎24-02-2012

Re: DLM Reset

@MinniMan As @Gandalf has finished for the day, I'll answer for him: With the details posted in message #3, there is nothing on PN's side they can adjust remotely.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: DLM Reset

Fix

I've done a DLM reset for you which should go through within 24 hours, but I'm not confident that it'll help. 

If it doesn't help then we'd likely need to inconvenience an engineer. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MinniMan
Dabbler
Posts: 21
Thanks: 3
Registered: ‎07-12-2019

Re: DLM Reset

The reset happen, my speed and ping are back to normal. Thank you

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,350
Fixes: 1,603
Registered: ‎21-04-2017

Re: DLM Reset

Awesome and the engineer will be happy that they don't have to climb all those stairs. 

Let me know if there's anything else you'd need help with. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet