cancel
Showing results for 
Search instead for 
Did you mean: 

DLM Reset.

FIXED
mablefable
Newbie
Posts: 2
Registered: 05-11-2016

DLM Reset.

Would a member of staff please be able to reset the DLM on my line.

 

We had an issue on our exchange a month or so ago measning very poor line qwuality for most phones in the town.

Since then we seem to be stuck on an attentuation of 24db causing up and down speeds to be almost the same at about 1 meg instead of roughly 9/1 as per the old line speed page.

 

Phone exchange:WHITCHURCH

Estimated line speed:9Mb (This may vary between 7.5Mb and 11Mb) - Checked on 2016-12-03 16:32:34

Current line speed:1 Mb

 

Thanks

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: DLM Reset.

Fix

Thanks for getting in touch.

I've pushed through a line reset for you and your speeds should increase shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
mablefable
Newbie
Posts: 2
Registered: 05-11-2016

Re: DLM Reset.

Thanks,much appreciated.

 

Now at 10.5 / 1.

 

Much better.

 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: DLM Reset.

Glad to hear it!

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team