DLM Reset request

[#1]

Hi,

A month or so ago i had a intermittent fault on my line, and it took Openreach a few days to fix the line.

By this time the line speed had dropped dramatically. After the line was fixed I asked the engineer is he could request a DLM reset but he declined saying he could no longer request it.

The line used to run at 65/20 but now it only runs at 55/15 even after leaving it for   6 -7 weeks. (The sync seed is 20155 / 65241)

Can i please request a DLM reset on here or do i need to raise a ticket 

Regards,

Jez

[#2]

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[#3]

Hey there, thanks a lot for getting in touch and for raising this issue with us. All sorted, I've raised a DLM reset request, so your line should be un-banded within the next 3-5 working days.  

[#4]

Thanks it reset it self this morning.

Regards

JEz

[#5]

That's great to see, thanks for letting us know and please shout up if there's anything else we can help with. - Adam