DL/UL Speed Issues
Hi Guys
I have a couple of issues with my broadband service which has slowly got worse and worse over the past 4-6 months.
When i first joined plus net i was enjoying speeds of between 12-15Mb on Plusnet Unlimited as i only live 1486 Metres from my local exchange. Unfortunately that speed has now dropped to between 4-6Mb which is creating some issues for me..
See below diagnostic information i have collected whilst troubleshooting the issue.
i first noticed the issue whilst trying to stream content from Netflix and or Multiple devices online using the LAN. In addition i am currently trying to upload a little over 1000 songs from my iTunes library to the iTunes match service which is painfully slow and keeps stopping, even if i leave it running over night
(Note : I only start uploading when i know nobody else will be using the local LAN as it kills DL speeds)
Can somebody from Plusnet or the community advise the following
- Is my IP profile set correctly on my line?
- Are you traffic shaping my connection in anyway at present? if so can this be lifted?
- Can anybody explain why there is such a huge difference between the downstream rate to my router and actual throughput speed to my devices (most of which are connected @ 130mbps 2.4ghz)
I have tried getting through to Plusnet via phone however after 30 mins of being on hold i gave up If anybody else can help i would really appreciate it.
Router Info
Router : Netgear DGN2000 (New)
DownStream Connection Speed 12863 kbps
UpStream Connection Speed 448 kbps
BRAS Check
The current Downstream BRAS rate is: 11.35 Mbps
The current Upstream BRAS rate is: 0.45 Mbps
Exchange: MAIDENHEAD (THM)
BT Recorded Line Length to Exchange (m): 1486
BE LLU: Activated
Real Error: Migration code required for this number
Speedtest.net Results (4.77DL / 0.38UL)
I have a couple of issues with my broadband service which has slowly got worse and worse over the past 4-6 months.
When i first joined plus net i was enjoying speeds of between 12-15Mb on Plusnet Unlimited as i only live 1486 Metres from my local exchange. Unfortunately that speed has now dropped to between 4-6Mb which is creating some issues for me..
See below diagnostic information i have collected whilst troubleshooting the issue.
i first noticed the issue whilst trying to stream content from Netflix and or Multiple devices online using the LAN. In addition i am currently trying to upload a little over 1000 songs from my iTunes library to the iTunes match service which is painfully slow and keeps stopping, even if i leave it running over night
(Note : I only start uploading when i know nobody else will be using the local LAN as it kills DL speeds)Can somebody from Plusnet or the community advise the following
- Is my IP profile set correctly on my line?
- Are you traffic shaping my connection in anyway at present? if so can this be lifted?
- Can anybody explain why there is such a huge difference between the downstream rate to my router and actual throughput speed to my devices (most of which are connected @ 130mbps 2.4ghz)
I have tried getting through to Plusnet via phone however after 30 mins of being on hold i gave up
If anybody else can help i would really appreciate it. Router Info
Router : Netgear DGN2000 (New)
DownStream Connection Speed 12863 kbps
UpStream Connection Speed 448 kbps
BRAS Check
The current Downstream BRAS rate is: 11.35 Mbps
The current Upstream BRAS rate is: 0.45 Mbps
Exchange: MAIDENHEAD (THM)
BT Recorded Line Length to Exchange (m): 1486
BE LLU: Activated
Real Error: Migration code required for this number
Speedtest.net Results (4.77DL / 0.38UL)
By the looks of the results it looks like you were right regarding download i will contact Plusnet to see if i can get my upload increased. Thank you
Now i need to try and isolate the Wireless issue. Would you recommend changing any of the below settings? The router is not near any of devices so i dont think it could be experiencing electrical interference.
Wireless Network
Name (SSID):
Region: Europe
Channel: Auto
Mode: Up to 130mbps (Up to 270 Mbps is also an option)
Security : WPA2-PSK
Telephone number:
XXXXXXXXXXX
Phone exchange:
MAIDENHEAD
Estimated line speed:
10Mb (This may vary between 8Mb and 12.5Mb) - Checked on 2013-11-06 13:20:56
Current line speed:
11.3 Mb
