Customer support seems to be on Holiday
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- Re: Customer support seems to be on Holiday
Customer support seems to be on Holiday
26-07-2014 11:19 AM
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This is now 2 weeks old, with a fruitless engineer visit 8 days ago and no PN response of any worth since.
Thanks
Re: Customer support seems to be on Holiday
28-07-2014 11:59 AM
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Re: Customer support seems to be on Holiday
28-07-2014 5:29 PM
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I'm at a loss as to why this is necessary - the first engineer visit revealed that the "hardware" was all fine and that the throughput problem in the evenings was a fault elsewhere in the network.
Since there is no fault between the cabinet and my home, what possible purpose would I need to waste another day?
Re: Customer support seems to be on Holiday
29-07-2014 9:12 PM
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Re: Customer support seems to be on Holiday
30-07-2014 10:23 AM
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The engineers we send out aren't there just to check that the internal equipment/hardware is working as it should do, they should also be checking the Openreach Network issues too. From our point of view, we can't do anything remotely, changes/improvements can only be made by an engineer - this is the reason we've had to take the decision to book a further visit.
Re: Customer support seems to be on Holiday
31-07-2014 3:07 PM
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I have answered the ticket as required.
Re: Customer support seems to be on Holiday
31-07-2014 3:16 PM
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Re: Customer support seems to be on Holiday
31-07-2014 3:58 PM
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Unfortunately we can't re-open the same ticket once it has been closed. I've created Ticket: 89348076 and have linked it to the closed ticket, it back with the Faults Team for further investigation.
Re: Customer support seems to be on Holiday
04-08-2014 1:00 PM
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I have tried to call a couple of times without success (excessively long waiting time).
Can someone please update me without too much further delay, preferably with a fix.
Thanks
Re: Customer support seems to be on Holiday
06-08-2014 6:12 PM
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Could someone take this seriously please.
[mremoved] was the respondent if that helps.
dick:csa
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- Re: Customer support seems to be on Holiday